SALLY HERRERA
Paso Robles,California
Summary
Dynamic healthcare leader with extensive experience at BrightStar Home Health Care, excelling in patient care operations and staff development. Proven ability to enhance patient satisfaction through empathetic communication and effective leadership. Skilled in compliance and quality improvement initiatives, fostering a collaborative environment that drives exceptional patient outcomes.
Overview
22
22
years of professional experience
Work History
DIRECTOR OF PATIENT CARE SERVICES
BrightStar Home Health Care
San Luis Obispo, California
01.2019 - Current
- Managed patient care operations while ensuring compliance with industry regulations.
- Monitored patient satisfaction via surveys and addressed concerns efficiently.
- Delivered comprehensive training to new hires and existing staff, including RNs, LVNs, and CNAs.
- Cross-trained staff across roles to optimize coverage and workflow.
- Cultivated positive communication to enhance staff support and maintain high morale.
- Provided skilled care to geriatric clients and home care patients effectively.
CLINICAL MANAGER
Guardian Angel Home Health
San Luis Obispo, California
04.2017 - 01.2019
- Provided leadership and management to field staff including orientation and staff training.
- Communicated effectively with staff, physicians, and patients, employing active listening and interpersonal skills.
- Efficiently provided patient care, including full assessments, and creating care plans for a variety of complex medical needs.
- Directed staff meetings and in-service training to address and improve clinical practice.
RN CLINICAL
Brightstar Home Health Care
San Luis Obispo, California
01.2013 - 01.2017
- Streamlined licensing process for BrightStar Home Health Care through effective per diem utilization.
- Delivered direct patient care for IV infusion to clients with diverse autoimmune diagnoses.
RN- MEDICAL/SURGICAL FLOOR
Twin Cities Hospital
Templeton, California
06.2006 - 01.2012
- Collaborated with healthcare team to develop and implement patient care plans.
- Administered medications and monitored patient responses on medical-surgical floor.
- Educated patients and families on health management and post-discharge instructions.
- Documented patient information accurately in electronic health record system.
- Provided emotional support to patients and families during hospital stays.
NURSING SUPERVISOR
Twin Cities Hospital
Templeton, California
01.2004 - 06.2006
- Coordinated scheduling and staffing for optimal patient-to-nurse ratios.
- Resolved conflicts among staff to maintain a positive work environment.
- Facilitated communication between physicians, nurses, and other healthcare providers regarding patient care issues.
- Completed daily rounds of nursing department to verify nursing service personnel performance alignment acceptable nursing standards.
- Partnered with organizational and unit leaders to devise QA/QI initiatives, continuously improving delivery of care, patient outcomes and overall services.
Education
Associate of Applied Science - Nursing Education
Bakersfield College
Bakersfield, CA05-1988
Skills
- Active listening and interpersonal skills
- Organizational and analytical skills
- Empathetic communication
- Effective leadership and staff development
- Dedicated and compassionate RN with progressive career in management and patient care
Timeline
DIRECTOR OF PATIENT CARE SERVICES
BrightStar Home Health Care
01.2019 - Current
CLINICAL MANAGER
Guardian Angel Home Health
04.2017 - 01.2019
RN CLINICAL
Brightstar Home Health Care
01.2013 - 01.2017
RN- MEDICAL/SURGICAL FLOOR
Twin Cities Hospital
06.2006 - 01.2012
NURSING SUPERVISOR
Twin Cities Hospital
01.2004 - 06.2006
Associate of Applied Science - Nursing Education
Bakersfield College