Sally Joles
First Cash Pawn
Purdon
7
years of professional experience
Dynamic professional with a proven track record at First Cash Pawn, excelling in customer service and team leadership. Skilled in cash handling and problem-solving, I enhanced operational efficiency and trained staff to improve service quality. Committed to fostering strong client relationships and driving business growth through strategic decision-making.
Work History
Assistant Manager
1 Year 5 Months- Assisted daily operations, ensuring compliance with company policies and procedures.
- Managed cash handling processes, maintaining accuracy in transactions and inventory management.
- Trained new staff on operational protocols and customer service standards to enhance team efficiency.
- Conducted quality control checks on merchandise, ensuring optimal condition and pricing accuracy.
- Collaborated with management to streamline workflows, reducing wait times for customers during peak hours.
- Analyzed sales trends to identify opportunities for product promotions and inventory adjustments.
Sales Representative
2 Years 1 Month- Established rapport with clients to foster long-term relationships and drive repeat business.
- Conducted comprehensive needs assessments to identify client requirements and tailor financial solutions.
- Utilized CRM software to track customer interactions, ensuring accurate follow-ups and service delivery.
- Delivered presentations on loan products, effectively communicating benefits and addressing client concerns.
Domestic Violence Victim Advocate
2 Years 1 Month- Facilitated crisis intervention services for domestic violence survivors, ensuring immediate safety and support.
- Provided comprehensive resource referrals, including legal aid, counseling, and housing assistance.
- Developed and implemented individualized safety plans tailored to client needs and circumstances.
- Conducted outreach programs to raise awareness about domestic violence in local communities.
Paralegal
2 Years 11 Months- Drafted legal documents, including briefs and motions, ensuring compliance with court rules and regulations.
- Conducted extensive legal research to support case preparation and strategy development for attorneys.
- Managed case files, maintaining organization and adherence to deadlines to facilitate efficient case flow.
- Collaborated with clients to gather necessary information, enhancing communication between parties involved in cases.
Education
Associate of Science - Paralegal Studies
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Customer relations
Timeline
Assistant Manager
First Cash Pawn
03.2025 - CurrentRead More
Sales Representative
Texas Car Title And Payday Loan Services
02.2023 - 03.2025Read More
Domestic Violence Victim Advocate
Navarro Victim Center
01.2021 - 02.2023Read More
Paralegal
Law Office Aguilar and Letterman
01.2020 - 12.2022Read More
Navarro College
Associate of Science from Paralegal Studies
Read More