Sally Roe
Summary
Strong leader with over 25 years experience in the restaurant industry. Supported location leaders and optimized profits through delivery of detailed procedures manual, development of unique training programs, and collaboration on menu and restaurant design. Implemented company policies and developed personnel for leadership opportunities.
Overview
27
27
years of professional experience
Work History
Director Restaurant Procedures
Whataburger Corporate
03.1996 - 03.2023
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to provide complete information for training Team Members to deliver high-quality safe food and a superior customer experience.
- Led and directed team members on effective methods, operations, and procedures.
- Developed WhataGames, a unique training event to drive Team Member engagement and team building in the restaurants.
- Developed and directed the time-sensitive maintenance of the Operating Procedures Manual distributed to all Whataburger restaurants.
- Worked with team to design the Pass-thru Kitchen to enable more efficient production of customer meals.
- Worked with team to develop enticing Limited Time Offers to drive sales and customer repeat purchases.
- Developed, submitted, and monitored annual budget for the department.
Education
Master of Arts - Mass Communication
Texas Tech University
Lubbock, TX12.1984
BBA - Management
Texas A&M University
College Station, TX08.1982
Skills
- Verbal and written communication
- Budgeting
- Project analysis
- Competition execution/analysis
- Organization and Prioritization
- Company Standards
- Operations and Procedural Knowledge
- Food Safety Standards
- Operational Efficiency
Timeline
Director Restaurant Procedures
Whataburger Corporate
03.1996 - 03.2023
Master of Arts - Mass Communication
Texas Tech University
BBA - Management
Texas A&M University
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