Sally Thompson
Summary
Reliable and upbeat sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising and well-versed in processing accurate sales transactions. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
42
42
years of professional experience
Work History
Retail Sales Associate
Terra Bella
01.2015 - Current
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Managed cash register after end of shift to balance and record accurate transactions.
Sales Merchandiser
Z Gallery
01.2014 - 01.2015
- Developed rapport with customers through active listening skills, leading to higher sales and positive feedback from clients.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Caregiver
Personal - Parent
01.2008 - 01.2014
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Liaised with key accounts to deliver targeted administrative household support.
- Provided compassionate and patient-focused care to cultivate well-being.
Sales Associate
The Table Top Shop
01.1996 - 01.2008
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Sales Associate
Bon Marche
01.1994 - 01.1995
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about sizing, accessories, and merchandise care.
- Recommended complementary purchases to customers, increasing revenue.
Counter Manager
I. Magnum
01.1992 - 01.1993
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Organized sale events and created eye-catching product displays to attract customers to purchase cosmetics.
- Facilitated strategies to present and sell merchandise through regular product demonstrations.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
Cosmetic Counter Manager
Nordstrom Department Store
01.1990 - 01.1991
- Provided professional services and support in a dynamic work environment.
- Listened to customer needs and desires to identify and recommend optimal products.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Recommended complementary purchases to customers, increasing revenue.
- Embraced fashion and understood market trends to articulate in client interactions.
Retail Sales Consultant
Nordstrom Department Store
01.1982 - 01.1990
- Managed and established business accounts with 100 clients.
- Conducted regular demonstrations and seminars on executive wardrobes, increasing interest in featured items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Optimized strategies for reaching target sales promotions successfully.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Organized and hosted complete fashion shows.
Education
Associate of Arts - Fashion Merchandising
Highline Community College
DesMoines, WA01.1977
Associate of Arts - General Studies
Olympic Community College
Olympia, WA01.1976
Skills
- Display building
- Customer Needs Assessment
- Upselling strategies
- Teamwork
- Transaction Processing
Accomplishments
- Designed large-scale luxury contemporary homes in Mercer Island, Somerset and Bridle Trails.
- Responsible for all interior design including home concepts, surfaces, and materials.
Interior Design
Responsible for all design aspects including surfaces, materials kitchens, bathroom cabinet designs, appliances, paint, furniture, and accessories on three homes that sold or appraised for $830,000 to $1,800,00 on Mercer Island, Somerset and Bridle Trails. In addition, was responsible for interior design and execution on 4 major customer remodels and several other smaller projects.
Timeline
Retail Sales Associate
Terra Bella
01.2015 - Current
Sales Merchandiser
Z Gallery
01.2014 - 01.2015
Caregiver
Personal - Parent
01.2008 - 01.2014
Sales Associate
The Table Top Shop
01.1996 - 01.2008
Sales Associate
Bon Marche
01.1994 - 01.1995
Counter Manager
I. Magnum
01.1992 - 01.1993
Cosmetic Counter Manager
Nordstrom Department Store
01.1990 - 01.1991
Retail Sales Consultant
Nordstrom Department Store
01.1982 - 01.1990
Associate of Arts - Fashion Merchandising
Highline Community College
Associate of Arts - General Studies
Olympic Community College
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