SALLY ANNE PACELLA
Sparta,New Jersey
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Administrative Coordinator
Skylift Aviation and Military Group
10.2014 - 03.2024
- Answered telephones and transferred calls to appropriate staff members
- Monitored and directed incoming mail and prepared outgoing mail.
- Prepared detailed documents and reports in adherence administrative processes.
- Developed positive relationships with clients by promptly addressing inquiries and concerns via phone or email communication.
- Provided exceptional customer service to both internal employees as well as external visitors, vendors or partners during face-to-face interactions.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system
- Sorted and distributed incoming communication data, including faxes, letters and emails
- Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis
- Organized the scheduling of meetings, conferences, and events; distributed minutes for them.
- Coordinated agendas for meetings with visitors and clients– arranged guest and travel accommodations
- Took care of staff office space, weekly schedules, travel reports, phones, parking, credit cards and office keys
- Maintained the office database – retrieved and organized information for individual employees and clients
- Created spreadsheets and presentations for corporate executives
- Purchased office equipment and supplies – contacted vendors and subcontractors
- Established and implemented administrative policies and procedures for the office
- Filed and recorded corporate documentation, electronic files, inventories and reports.
Office Manager
Frontier Services Group Aviation Ltd
08.2013 - 08.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Created and maintained databases to track and record customer data.
Customer Relationship Officer
Acer Aviation Ltd
01.2012 - 08.2013
- Maintaining and developing relationships with existing customers in person and via telephone calls
- Cold calling to arrange meetings with potential customers to prospect for new business
- Negotiating on price, costs, delivery and specifications with clients and management
- Keeping management informed by submitting activity and results reports
- Resolving customer complaints by investigating problems and developing solutions
- Responding to incoming emails and phone enquiries
- Answered inbound phone calls from customers
- Updated account information in the customer records
- Resolved product or service problems by clarifying the customer's complaints
- Determined the cause of the problem and selected and explained the best solutions for solving these problems
- Recommended potential products or services to customers by collecting their information and analyzing their needs
- Received customer feedback in regard to our products and services
- Created awareness on our organization's new products
- Sold company products and services and conducted follow ups to ensure resolution.
Education
Bachelor of Commerce - Marketing
Strathmore University
Kenya12.2013
Skills
- Office Administration
- Customer Service
- Operations Management
- Inbound phone call handling
- Time Management
- Microsoft Excel
- Attention to Detail
- Scheduling appointments
- Organizational Skills
- Scheduling and calendar management
Profileoverview
Over five years’ experience performing general office procedures, where an in depth knowledge of office management principles and considerable experience in bookkeeping were obtained. Effectively managed office operations, utilizing the following skill sets: Computer Proficiency: In depth knowledge of Microsoft Office software. Ability to learn new software applications. Communicate effectively with staff/executives – Effective verbal/written communication skills. Attention to detail, excellent planning, organizing and time management skills. Customer-service orientation. Reliability. Objective statement. Obtain a position as an administrative assistant in which my organizational abilities can be fully utilized. Work in a place where there is a need for a variety of office management skills including – computer knowledge, organizational abilities, business intelligence and database program use
Personal Information
- Date of Birth: 06/20/89
- Marital Status: Single
References
- Mr. Vince Pacella, Owner/President, SAMG, 0718374019, info@skylifteam.com
- Mr. Jeremy Kloth, Human Resource, FSGEA LTD, 0719685410, jkloth@fsgroup.com
- Mrs. Stella Nyongesa, Marketing Lecturer, Strathmore University, 0727 178 850
Hobbies and Interests
- Reading
- Networking
- Hiking
- Swimming
Timeline
Administrative Coordinator
Skylift Aviation and Military Group
10.2014 - 03.2024
Office Manager
Frontier Services Group Aviation Ltd
08.2013 - 08.2015
Customer Relationship Officer
Acer Aviation Ltd
01.2012 - 08.2013
Bachelor of Commerce - Marketing
Strathmore University
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