Salma Abdelaziz
Clayton,CA
Summary
To get an opportunity where I can make the best of my potential and contribute to the organization's growth. Hardworking employee with customer service and management abilities.
Overview
14
14
years of professional experience
Work History
Inspections Coodinator
Pyrocomm
Pleasanton, CA
06.2023 - Current
- Schedule 15+ Technicians at all times
- Creating and Closing of Work Orders for billing
- Schedule manpower (# of people for each labor type, time, & day)
- Ensure scheduling of locations to remain in compliance roughly 300+ locations a month
- responsible for UL audits, certifications, compliance engine (UL Certified)
- Maintained calendars of upcoming events, meetings and deadlines.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Researched and prepared reports required by management or governmental agencies.
- Ensure reports are efficient and sent to sales team and representatives
- Close communication with building management teams and engineers to successfully schedule FLS testing
Accounts Payable Specialist
Nibbi Brothers Construction
San Francisco, CA
07.2022 - 05.2023
- Calculated and prepared checks for utilities, taxes and other payments.
- Ran 500 employee payroll processes to verify timely reporting, made sure union dues were processed accordingly, weekly
- Processed GL and month end
- Confirmed all projects were in compliance
- Handled high-volume invoice processing
Mortgage Loan Processor
Fremont Bank
Livermore, CA
02.2019 - 07.2022
- Collected and submitted detailed loan packages
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times
- Successfully managed and closed over 100 loans at any given time.
- Inspected loan documentation for mistakes and corrected discrepancies.
- Contacted outside sources, references and vendors to verify client financial information
- Gathered property appraisals, surveys and tax records to update mortgage loan files
- Evaluated and adjusted loan files to meet banking, federal and secondary market regulations
- Processed 100+ loans at any given time efficiently
CONTACT CENTER REPRESENTATIVE II /LOAN ORIGINATOR
Uncle Credit Union
Livermore, CA
02.2017 - 02.2019
- Answered incoming calls at a high volume contact center and provided highest level of professionalism and knowledgeable service to every customer
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships
- Originated loans and new accounts and saw them through to funding.
EXECUTIVE ASSISTANT
Big Duck Canvas
Winder, GA
01.2011 - 01.2016
- Provided high level support to executives in the workplace.
- Provided secretarial and office management support while building cooperative working relationships
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff, Coordinated all travel plans
- Responded effectively to sensitive inquiries or complaints.
- Prepared and prioritized calendars and correspondence.
- Managed daily invoices, reports and proposals.
- Executed special objectives and projects in response to executive team and board member requests.
- Onboarded and trained all new hires
Education
Associate of Arts - Business Administration
Diablo Valley College
Pleasant Hill2012
Skills
- Proficient in Excel, Payroll systems, Accounting programs, MS Office, Procore, Timberline, Sage, Elations Along with banking software
- 8 years in the banking industry
- 5 years in Executive Assisting and HR along with running payroll
- 4 years in management
- Fluent in Arabic
Other Positions Held:
- Wells Fargo - Teller | Personal Banker
- Bank Of America - Teller | Personal Banker
- U.S Bank - Assistant Branch Manager
Timeline
Inspections Coodinator
Pyrocomm
06.2023 - Current
Accounts Payable Specialist
Nibbi Brothers Construction
07.2022 - 05.2023
Mortgage Loan Processor
Fremont Bank
02.2019 - 07.2022
CONTACT CENTER REPRESENTATIVE II /LOAN ORIGINATOR
Uncle Credit Union
02.2017 - 02.2019
EXECUTIVE ASSISTANT
Big Duck Canvas
01.2011 - 01.2016
Associate of Arts - Business Administration
Diablo Valley College
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