Salma Dominguez
Hialeah,FL
Summary
Personable and dedicated Customer Service Representative with extensive experience in Retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Dispatcher Coordinator
Caremax Medical Centers
08.2023 - Current
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Trained new dispatchers on company procedures, software applications, and communication protocols.
- Contributed to the development of company policies regarding dispatch operations, ensuring compliance with industry regulations and best practices.
- Conducted regular audits of dispatcher logs to ensure accuracy, accountability, and adherence to company standards.
Sales Associate
Victoria's Secret & PINK
08.2021 - Current
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
Receiving Associate
Burlington Stores
11.2020 - 04.2021
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Monitored stock to maintain sufficient quantity of featured product.
After School Counselor
MG Martial Arts
08.2018 - 12.2020
- Conducted group learning activities based on differentiated learning techniques.
- Delivered supplemental instructional support by utilizing immersive extra-curricular activities.
Customer Service
A&K Multiservice LLC
03.2018 - 03.2019
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
Education
Bachelor of Science - Criminal Justice
Miami Dade College
Miami, FL07.2023
Associate - Arts
Miami Dade College
Miami, FL03.2020
Skills
- Excellent communication skills
- Documentation and recordkeeping
- Reliable and punctual
- Retail merchandising expertise
- Problem-solving abilities
- High-energy attitude
- Microsoft Office expertise
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved Issue which led to Results.
- Collaborated with team of Number in the development of Project name.
- Achieved Result through effectively helping with Task.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result by introducing Software for Type tasks.
Timeline
Dispatcher Coordinator
Caremax Medical Centers
08.2023 - Current
Sales Associate
Victoria's Secret & PINK
08.2021 - Current
Receiving Associate
Burlington Stores
11.2020 - 04.2021
After School Counselor
MG Martial Arts
08.2018 - 12.2020
Customer Service
A&K Multiservice LLC
03.2018 - 03.2019
Associate - Arts
Miami Dade College
Bachelor of Science - Criminal Justice
Miami Dade College
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