Salma Galban
Fresno,CA
Summary
Enthusiastic Sales Associate with over five years of diverse retail and customer service experience. Diligent, resourceful and motivated professional focused on maintaining diverse product knowledge to meet all customer needs. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Bilingual Sales Consultant
AT&T
06.2021 - Current
- Maintained adherence to all company protocols.
- Maintained strong computer skills, writing detail oriented write ups on all interactions with customers, including requests, billing errors, refunds, and orders.
- Ordering new devices, replacement devices, and phone accessories.
- Maintained outstanding communication & interpersonal skills while speaking with customers and staff.
- Worked collaboratively in a team environment of more than 10 people.
- Quoted prices, credit terms and other bid specifications.
- Recorded accurate and efficient records in customer database.
Lead Sales Associate
Buckle
06.2019 - 06.2021
- Prepared merchandise for sales floor.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Maintained and ordered inventory.
- Suggested accessories and complementary purchases.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Accepted and processed returns.
- Regularly stayed late for new releases of video games, hosting game tournaments, hanging out promotional t-shirts and posters, interacting with contestants and observers in a friendly, professional manner.
Retail Sales Associate
Ulta
02.2018 - 05.2019
- Greeted customers and ascertained customers' needs.
- Helped customers with questions, problems and complaints.
- Stocked shelves and supplies and organized displays.
- Organized racks and shelves to maintain the visual appeal of the store.
- Binned overstock merchandise.
- Maintained clean sales floor and straightened and faced merchandise.
Education
High School Diploma -
Sunnyside High School
Fresno, CA06.2017
Skills
- Consultative Sales
- Product Knowledge
- Account updating
- Data Entry
- Upselling and cross-selling
- Call Management
- Complaint resolution
- Information Security
Timeline
Bilingual Sales Consultant
AT&T
06.2021 - Current
Lead Sales Associate
Buckle
06.2019 - 06.2021
Retail Sales Associate
Ulta
02.2018 - 05.2019
High School Diploma -
Sunnyside High School
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