Salman Aman
Augusta,GA
Summary
Assistant engineer with extensive experience in telecommunication and customer service. Demonstrated expertise in optical fiber splicing and project management, with a focus on delivering high-quality results and enhancing operational efficiency. Committed to leveraging technical skills and customer service excellence to drive innovative solutions in the telecommunications industry.
Overview
14
14
years of professional experience
Work History
Store Manager
Shopper Stop
Augusta, GA
12.2016 - Current
- Streamlined customer service process, reducing response times, and improving satisfaction rates. Implemented data-driven solutions to address recurring issues.
- Fostered strong relationships with cross-functional teams to resolve complex customer inquiries, and contributed to developing best practices for team knowledge sharing.
- Pioneered new team customer engagement strategies, leveraging social media platforms to enhance brand loyalty, and increase customer retention.
- Mentored new team members, sharing expertise in conflict resolution and effective communication, and consistently maintained high service standards.
- Meticulously tracked customer interactions, identifying trends to proactively address potential issues, and contributed to the refinement of service protocols.
Assistant Engineer
Herra AL Thahabiah BLDG CONT LLC, Dubai
Shahrja
12.2014 - 11.2016
- Assisted in project planning, achieving timely completion, and enhancing team collaboration.
- Conducted comprehensive project analyses, optimizing resource allocation, and streamlining workflow for enhanced efficiency and timely completion.
- Fostered strong cross-functional relationships, facilitating seamless communication and knowledge sharing to drive project success and team synergy.
- Proposed and implemented creative solutions to complex engineering challenges, resulting in improved project outcomes and client satisfaction.
- Consistently met project milestones and deadlines, contributing to the company's reputation for reliability and excellence in the construction industry.
- Meticulously review technical specifications and blueprints, ensuring adherence to quality standards, and minimizing errors in project execution.
Optical Fiber
Wateen Telecom
Pakistan
08.2010 - 08.2012
- Executed optical fiber splicing, enhancing network reliability, and achieving seamless connectivity.
- Spearheaded network optimization initiatives at Wateen, enhancing system performance and reliability. Implemented cutting-edge solutions for improved connectivity.
- Drove operational efficiency at Wateen through strategic process improvements. Consistently met project deadlines, and exceeded quality benchmarks.
- Conducted in-depth network analysis at Wateen, identifying bottlenecks, and proposing data-driven solutions. Leveraged analytical skills to optimize resource allocation.
Education
Telecommunications
Gandahara Collage
Peshawer01-2010
Skills
- Data analysis
- Process improvement
- Problem solving
- Network design
- Project coordination
- Customer relations
- Technical support
- Time management
- Budgeting
- Quality assurance
- Risk management
Timeline
Store Manager
Shopper Stop
12.2016 - Current
Assistant Engineer
Herra AL Thahabiah BLDG CONT LLC, Dubai
12.2014 - 11.2016
Optical Fiber
Wateen Telecom
08.2010 - 08.2012
Telecommunications
Gandahara Collage
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