Salvador Bauza Coll
Fall River,United States
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
CVS Pharmacy
Fall River, MA
10.2023 - 04.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Production Operator
Lg Energy Solutions Michigan, Inc.
Holland, MI
01.2022 - 09.2022
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Recommended process improvements to enhance operational safety and efficiency.
- Assisted assessment of finalized product development to maintain QC standards.
- Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
Education
High School Diploma -
Luis Munoz Rivera School
Utuado, P.R05.2015
Skills
- Quality Assurance Controls
- Problem Resolution
- Technical Support
- Microsoft Office Suite
- Customer Relations
- Multi-Task Management
- Interpersonal Skills
- Bilingual English and Spanish
Timeline
Customer Service Manager
CVS Pharmacy
10.2023 - 04.2024
Production Operator
Lg Energy Solutions Michigan, Inc.
01.2022 - 09.2022
High School Diploma -
Luis Munoz Rivera School