Salvador Lopez

• Developed and managed an Incubator initiative dedicated to accelerating innovation by generating, validating, and testing employee ideas for increased speed-to-value and optimal returns on investments.
• Developed strategic framework to guide intake, incubation and scaling of innovative ideas.
• Aligned resources from various departments to provide support for the incubator.
• Established employee mentorship program to support idea generation and test finding presentations to stakeholders.
• Advanced 3 ideas from a pool of over 100+ in early incubation stages, successfully navigating testing the framework.
• Worked closely with Data Scientists and Engineers to devise a proof of concept (POC) that utilized GenAI and machine learning, resulting in the creation of interactive consumer experiences.
• Collaborated with Engineering and Data Scientist to develop a framework for implementing personalized experiences as part of the Personalization strategy
• Led collaboration between carriers and non-profit organizations to develop a proof of concept (POC) utilizing blockchain technology for common insurance problem use cases.

• Led and managed a team of 12+ Digital Product Managers responsible for defining specifications to build the new Consumer Journey experiences platform.
• Analyzed trends to enhance campaign performance through monitoring and forecasting.
• Strategically developed customer-centric strategies to exceed sales targets and leverage emerging market opportunities through comprehensive evaluation of customer needs and preferences.
• Successfully implemented market testing for new Shop and Buying Journey experience and technology within a span of 7 months.
• Enhanced Shop and Buy Journey, resulting in a 25% increase in efficiency and a 10% boost in sales. This achievement also guided the creation of new design strategies.
• Pioneered cost-saving measures by devising a vision to optimize the Consumer experience platform through consolidation of technology solutions and processes.
• Helped define a forward-moving strategy for creating personalized experiences based on test learnings.

• Led and managed a diverse team of 75+ resources including Product Owners, engineers, UX designers, and testers to develop and optimize the Allstate consumer-facing online sales platform.
• Successfully executed new consumer oriented eCommerce platform through creation of three necessary applications (consumer application, real-time experience configurator & CMS). This groundbreaking approach permitted simultaneous bundling across five or more insurance line-of-businesses. Delivered final product within unprecedented timeframe (completed in 22 months instead of the estimated 38 months), saving nearly $15 million on project expenses.
• Consistently achieved annual sales of over $70 million by generating new business.
• Developed user-friendly insurance tools that enhanced consumer confidence. Received top honors from Consumer Insights and Insurance Monitor in 2017 (Grade A+ and Gold Medal).
• Obtained 8 patents for innovative solutions describe as follows:

Awarded 2 Generating Quoting Tool using consumer data and machine learning to provide confidence builder tools to recommend coverage. See patents:

https://patents.justia.com/patent/11037245

https://patents.justia.com/patent/11741549

Awarded 2 patents for creating a machine learning engine to process the data and providing different experiences as output based on consumer answers. See patents:

https://patents.justia.com/patent/11199943,

https://patents.justia.com/patent/11635877

Awarded 4 patents for display screen with graphical user interface that dynamical transform based on the consumer data and selections. See patents: https://patents.justia.com/patent/D855060, https://patents.justia.com/patent/D854552, https://patents.justia.com/patent/D855061, https://patents.justia.com/patent/D855062

• Reviewed monthly performance metrics and analytical reports, presenting sales successes to senior leadership and various stakeholders.
• Collaborated with various internal teams to develop and execute web-based demand generation campaigns while ensuring brand consistency and implementing best practices.
• Worked closely with Marketing and Product teams to create effective strategies that enhance web sales and support a multi-channel business model.
• Implemented Agile methodology to expedite delivery of consumer solutions.
• Achieved faster time to value through the implementation of an experimentation mindset, resulting in improved outcomes.

• Re-vamped web-based consumer-facing quoting application, collaborating with business stakeholders to understand their vision, needs, strategies, and problem areas while creating effective technology solutions.
• Implemented innovative solutions to streamline external data processing and improve customer experience, resulting in cost reductions of over ~100k annually.
• Designed API services to seamlessly connect with product management services
• Built an efficient Operations Analytics team from the ground up, deploying diagnostic tools/techniques to consistently improve application performance.
• Created an innovative design and architecture solution that allows consumers to seamlessly choose from three price packages, complete with real-time discounts, on the website.
• Designed solution to manage coverage recommendations to provide additional options for consumer to buy which increase sales by over 30%
• Prepared and train Regional Marketing Managers on the eCommerce application and how to analyze results to improve the consumer experience.

• Designed systems solutions and services for a new Agency and Call center Point of Sales Platform.
• Collaborated with business stakeholders to understand their vision, needs, strategies, and problem areas in order to develop effective technology solutions
• Pioneered the adoption of design and estimation best practices resulting in increased accuracy for forecasting project costs and timelines
• Effectively analyzed and designed more than 380 legal trailing documents, with an additional accomplishment of designing 150 new ones in just one weekend.
• Developed and implemented scripts enabling rapid development and testing by generating over 500 transactions on a single click.
• Developed training manuals and materials for agency on how to effectively utilize the Legal Trailing documents application.
• Created intuitive and efficient user interface for legal trailing documents applications, enhancing agent experience. (Delivered a functional clickable prototype in just 3 hours)
• Developed innovative patterns and frameworks for integrating specialized API services.
• Constructed instructional resources to support the smooth transfer of responsibilities to off-shore developers.

• Modernized consumer facing web quoting application
• Streamlined integration points through the analysis, design, and mapping of over 3000 data elements
• Developed an application that integrates web application data with the AS/400 system to streamline business processes, significantly enhancing SLA performance from approximately 2 minutes to less than 3 seconds.
• Generated reports to support business and technical operations using Pearls scripting language
• Crafted comprehensive resources utilized by offshore team members to facilitate a seamless transition process.

• Led 16 system designers in successfully developing and implementing Allstate's inaugural multi-access integration between consumer quoting applications and agents & call centers platform, utilizing web technology and backend legacy technology.
• Streamlined development process with the use of configuration tables, eliminating duplicate code and improving debugging techniques for enhanced speed to market.
• Developed a design partners program to enhance collaboration between designers and engineers, resulting in improved solution quality and increased partnership effectiveness.

• Supported multiple applications for the Point of Sales platform utilized by Agents and subsequently Call Center staff.
• Established processes and design patterns to improve speed to market such as configuration tables, duplicate code reduction and new debugging techniques
• Led building and testing for department's migration to a new home-grown policy admin system.
• Managed a team responsible for addressing Y2K coding issues.
• Managed and troubleshooted data, operating systems, files, documents, and drivers to ensure comprehensive systems management and support.
• Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.