Salvador Lucero
Rio Rancho
Summary
I will provide excellent customer satisfaction and service for all customer with a strong desire to drive business with correct and accurate information along with follow up call to ensure the customer is 100% satisfied while providing an exceptional work environment for all staff while exceeding monthly, quarterly and yearly goals that will be given to me or my department
Demonstrated ability to complete tasks accurately despite interruptions and competing demands.
Overview
21
21
years of professional experience
Work History
Shop Manager
Albuquerque dealer services
Albuquerque
10.2013 - 04.2019
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Achieved sales goals and business objectives by motivating staff and promoting sales products.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling any discrepancies.
- Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
- Monitored employee work levels and optimized performance with strategic approaches.
- Inspected completed work to assess quality and identify skill or ability issues.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Provided onsite training.
- Increased sales by 17% over a two-year period.
Automotive Service Manager
Brad Francis Ford
Los Lunas
01.2008 - 02.2013
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
- Resolved customer issues with efficient and knowledgeable service.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Maintained facilities in clean, neat and organized fashion to give areas fresh and professional appeal.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Provided onsite training.
- Ran both Brad Francis Ford and Chevy service departments at the same time,while increasing sales, car count and training of new staff
Shop Foreman
U.S. Army MWR
San Antonio
02.1998 - 08.2017
- Trained and mentored employees in procedures and performance improvement strategies.
- Coordinated materials for shop needs and field operations at work sites.
- Directed all documentation, implementation, regulatory compliance, systems maintenance and resource and material procurement activities.
- Scheduled maintenance and directed repairs on shop machinery and tools.
- Focused on safety and efficiency when using tools, equipment and gauges.
- Verified product quality by checking products for accuracy and completing necessary adjustments.
- Earned highest marks for customer satisfaction by providing exceptional care and service.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Maintained facilities in clean, neat and organized fashion to give areas fresh and professional appeal.
- Resolved customer issues with efficient and knowledgeable service.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Eliminated safety hazards, removed soiled items and collected trash from customer areas.
- Negotiated contracts with vendors to achieve optimal performance within budget parameters.
- Picked, packed, received, and restocked products with forklift, lift truck and stock picker.
- Unloaded incoming inventory and placed products onto shelves.
- Kept supervisor informed of job progress and material requirements
- Managed shift equipment and materials.
- Responded to service requests and maintained on-call status for emergency service needs.
- Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites.
- Counted and verified orders picked to ensure accuracy.
- Reviewed work orders and communicated with prior shift to assess work needs for the day.
Education
Associate of Arts - Service advisor (A.S.E)
Automotive Training Center - Warminster PA
Warminster, PA2019
Associate of Arts - Automotive Mechanics
University of Maryland - Baltimore
Baltimore, MD2006
Skills
- Experience in sales, cashiering, training, cold calls, warranty information, used car procedures, customer interaction, customer complaints
- Detail-oriented
- Good at following instructions
- Strong interpersonal skills
- Safety understanding
- Job status reports
- Managing large crews
- Strong work ethic
- Customer service skills
- Quality Control
- Troubleshooting
- Solid communication skills
- Establishing goals and setting priorities
- Labor relations
- Client-focused
- Financial records and processing
- Positive learning process
- Results-oriented
- Quick learner
- Time management skills
Timeline
Shop Manager
Albuquerque dealer services
10.2013 - 04.2019
Automotive Service Manager
Brad Francis Ford
01.2008 - 02.2013
Shop Foreman
U.S. Army MWR
02.1998 - 08.2017
Associate of Arts - Service advisor (A.S.E)
Automotive Training Center - Warminster PA
Associate of Arts - Automotive Mechanics
University of Maryland - Baltimore