Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Salvador Montelongo

Cedar Hill

Summary

Dedicated customer service representative skilled in complaint handling, problem-solving, and team collaboration. Proven ability to enhance service quality and train new staff, driving customer loyalty and satisfaction. Goal setter, friendly, team player. Bringing my skills and knowledge to new opportunities.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

C3 Mechanical
Duncanville, TX
02.2025 - Current
  • Provided timely assistance to customers, addressing inquiries and resolving issues efficiently.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Utilized CRM software to track customer interactions and ensure accurate information management.
  • Collaborated with team members to streamline processes, enhancing overall service quality.
  • Assisted in training new representatives on customer service protocols and best practices.
  • Handled complex customer complaints, employing problem-solving skills to achieve satisfactory resolutions.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Resolved escalated customer issues, restoring confidence in the company's commitment to service excellence.

Janitorial Lead

Torres Cleaning Services
Dallas, TX
03.2023 - 02.2024
  • Trained and mentored team members on effective cleaning techniques and equipment usage.
  • Developed efficient cleaning schedules to optimize workflow and resource allocation.
  • Oversaw daily cleaning operations, ensuring adherence to safety and sanitation standards.
  • Conducted inspections to maintain quality control and compliance with client specifications.
  • Distributed supplies and goods to staff at beginning of the beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Scheduled and prioritized tasks to staff, overseeing work completion.

Education

GED -

Duncanville High School
Duncanville, TX

Skills

  • Customer service
  • Complaint handling
  • Service upselling
  • Sales closing
  • Sales expertise
  • Product sales
  • Effective communication
  • Data entry
  • Clerical support
  • Follow-up skills
  • Professional telephone demeanor
  • Sales skills
  • Inventory management
  • Microsoft outlook
  • Store maintenance

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Customer Service Representative

C3 Mechanical
02.2025 - Current

Janitorial Lead

Torres Cleaning Services
03.2023 - 02.2024

GED -

Duncanville High School