Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

SALVADOR VALADEZ

Corona,CA

Summary

Career Summary: 20 years of Customer Service, Testing Technician and Electronic troubleshooter experience, with strong customer service skills, strong analytical skills and a broad range of computer skills. Qualifications Summary: Extensive Customer Service skills Excellent Work Ethic Analytical Problem Solver Self-Starter – Quick learner Team Player Ability to Work Under Pressure Detail Oriented Time Management Troubleshooting Skills-circuit, component level Conflict Management FCC courses MS Word, MS Excel, PowerPoint Heavy Oscilloscope, voltmeter, spectrum analyzer experience Heavy schematic analytics Mechanically inclined- assembly, disassembly, construction, troubleshoot Responsibilities: 14 years of Customer Service and technical support in the Repair department. Troubleshooter and problem solver with over 4 years of maintenance administrative experience and over 10 years of Senior Level testing technician experience in the Voice and Broadband Industry respectively within the AT&T Co. Coordinated and conducted training classes for rollout of new products and procedures. Various other duties as assigned. Managerial support in the form of irate handling and escalation procedures and delegation. Filed and managed proprietary information via paperwork and or data entry for direct manager as needed throughout.

Overview

27
27
years of professional experience

Work History

Internet Technical Support9

Charter Spectrum
Ontario, CA0**0
07.2018 - Current
  • Heavy call volume 40+
  • Provide world class customer service to customers calling about their services, equipment
  • Onboarding support for account and services profile creation and account management system
  • De-escalation and root problem solving specialist
  • Main responsibilities consist of customer service, troubleshooting, and order entry.
  • Maintained record of updates and applied fixes for online assets.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
  • Developed and maintained courteous and effective working relationships.
  • Excellent communication skills, both verbal and written.91
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Material Handler

Proactive Staffing - Myers Power Products
Ontario, CA
08.2016 - jul2017
  • Quickly earned multiple responsibilities and placed in positions that required careful analytics and organizational skills.
  • Assigned to monitor and manage material items for installation from stockroom to installation platform.
  • Organize and control inventory flow for all current and upcoming projects.
  • Assist in Quality Control inspection and resolution procedures.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks1
  • Successfully navigated large shipments of materials through tight spaces and busy facilities1
  • Received and unpacked shipments and new equipment as directed0
  • Transported inventory items to appropriate locations
  • Verified documentation and condition of freight to assure quality standards were achieved
  • Maintained clean, orderly work environment free of hazards

Testing and Repair Technician

Adecco Agency, CTDI Inc, 14597
Rancho Cucamonga, CA
09.2015 - 07.2016
  • Testing, troubleshooting, and repairing electronic devices.
  • Possess and grow knowledge of electronic circuit components and theory while working with repair equipment such as oscilloscopes, spectrum analyzer, volt meters and soldering irons.
  • Repaired and maintained wide range of small and large appliances successfully.
  • Tested parts and components to confirm adherence to manufacturer specifications.
  • Utilized variety of tools and diagnostic equipment to complete repairs.
  • Completed all repair and maintenance activities promptly and to high quality standards.
  • Dismantled machines and equipment to remove defective parts.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Maintained inventory of repair supplies and ordered parts.
  • Repaired and tested electronic circuit boards, wiring and components.

Customer Advocacy and Collections Associate

Bank of America
Westlake Village, CA
12.2011 - 02.2013
  • Casualty Auto and Property agent – processed quotes/applications from potential customers requesting insurance needs for home or auto.
  • Customers requesting information over telephone or office walk-ins.
  • Responsible for providing payment services, updating accounts, providing/updating customers with status on addressed/researched discrepancies.
  • Advocate assisting customers seeking Federal and State program assistance in resolving mortgage delinquency.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Analyzed customer financial records to determine appropriate payment plan
  • Processed debtor payments and updated accounts to reflect new balance
  • Processed payments and applied to customer balances
  • Worked in call center environment handling manual and automatically dialed outbound calls
  • Counseled debtors on payment options and arranged installment agreements..

Testing Technician

AT&T
Monterey Park, CA
12.1995 - 12.2009
  • Updated quality control records and reports.
  • Attended training to gain knowledge of program needs for test failure diagnosis and repair.
  • Conducted tests on electronic components, products, assemblies and systems to determine functional performance.
  • Recorded inspection and test results on data sheets.
  • Investigated customer complaints to take necessary corrective actions.
  • Utilized quality control software to track and analyze product data.

Education

Associate's Degree - Electrical Engineering and Information Technology

ITT Institute
9.2015

ATT Certification -

Horizons
California
1999

Digital Technologies and Basic Electricity - undefined

Glendale Community College
1994

High School Diploma -

Burbank High School
Burbank, CA
06.1993

Skills

  • Customer Needs Assessment
  • Workflow Processes
  • Step Instructions
  • Outbound Calls
  • Software Use
  • Customer Interaction
  • Internet Technologies
  • New Product Information
  • Network Technology
  • Failure Resolution
  • Technical Support and Assistance
  • Customer Satisfaction
  • Critical Thinking

Additional Information

  • Farmers Insurance – Reserve Agent, Insurance Salesman 9/2014 – 3/2015State of California Department of Insurance License #012372925129 The Old Rd. Ste. 110Stevenson Ranch, Ca. 91381JB Wright Insurance Co. - Insurance Salesman 3/2013 – 6/2013State of California Department of Insurance License #0123729

Timeline

Internet Technical Support9

Charter Spectrum
07.2018 - Current

Material Handler

Proactive Staffing - Myers Power Products
08.2016 - jul2017

Testing and Repair Technician

Adecco Agency, CTDI Inc, 14597
09.2015 - 07.2016

Customer Advocacy and Collections Associate

Bank of America
12.2011 - 02.2013

Testing Technician

AT&T
12.1995 - 12.2009

Associate's Degree - Electrical Engineering and Information Technology

ITT Institute

ATT Certification -

Horizons

Digital Technologies and Basic Electricity - undefined

Glendale Community College

High School Diploma -

Burbank High School

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