Salvatore Ambra
Haverhill,MA
Summary
Dynamic entrepreneur with a proven track record at Simply Elegant Catering and Carter's Ice Cream, adept in operations management and relationship building. Excelled in enhancing operational efficiency, spearheading revenue growth strategies, and cultivating strong client relationships. Skilled in marketing tactics and staff management, consistently achieving high performance and service quality assurance. Self motivated professional successful in seizing viable opportunities for expansion and innovation. Instrumental in the development of the ongoing culinary program at Northern Essex Community College; 50 years experience.
Overview
50
50
years of professional experience
Work History
Owner
Simply Elegant Catering
01.1994 - Current
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Owner
Carter's Ice Cream
01.1984 - 01.1996
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed day-to-day business operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Established foundational processes for business operations.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Owner
Dairy Queen
01.1975 - 01.1996
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed and motivated employees to be productive and engaged in work.
- Transitioned 2 restaurants from seasonal soft serve business to full service year round fast food facilities
- Regional advertising committee member for Dairy Queen franchise
- Lead team to top producing store in soft serve and ice cream cakes in Northeast region
- Top hard ice cream store nationally
Education
High School Diploma -
Central Catholic High School
LawrenceNorthern Essex Community College
Haverhill, MASkills
- Marketing tactics
- Sales management
- Small business operations
- Sales leadership
- Service quality assurance
- Marketing
- Staff management
- Client service
- Bidding processes
- Operations management
- Customer relations
- Relationship building
Timeline
Owner
Simply Elegant Catering
01.1994 - Current
Owner
Carter's Ice Cream
01.1984 - 01.1996
Owner
Dairy Queen
01.1975 - 01.1996
High School Diploma -
Central Catholic High School
Northern Essex Community College
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