Salvatore Marchese
Winter Haven,FL
Summary
Dynamic Service Manager with a proven track record at Groover Exterminating, enhancing operational efficiency and customer satisfaction. Skilled in conflict resolution and upselling, I foster strong client relationships, resulting in increased repeat business. Adept at mentoring teams and streamlining processes, I drive continuous improvement and deliver exceptional service quality.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Manager/technician
Groover Exterminating
Winter Haven, FL
12.2010 - 02.2026
- Streamlined scheduling processes, optimizing technician routes for increased efficiency.
- Implemented feedback mechanisms to gather client insights and improve service offerings.
- Led initiatives for process improvements, resulting in enhanced operational workflows and reduced turnaround times.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
Education
High School Diploma -
Honesdale High School
Honesdale, PA09-1982
Skills
Positive attitude
Team leadership
Multitasking and organization
Problem-solving
Customer service
Critical thinking
Reliable and responsible
Customer service management
Time management
Conflict resolution
Goal oriented
Trustworthy and honest
Employee relations
Quality assurance
Documentation and reporting
Outgoing and energetic
Operational efficiency
Service scheduling
Work Planning and Prioritization
Service quality management
Goal setting
Estimating and quoting
Technical troubleshooting
Inventory management
Rapport building
Upselling
Additional Information
Have letters of recommendation from past employment as well as certificates of accomplishments from 1990 to the present. with groover exterminating i ran all incoming leads as well as up selling, was responsible for completing all new starts as well as all recurring services both commercial and residential, completed all WDO and annual termite inspections, serviced all commercial and residential termite work. Was responsible for my own scheduling while covering all of polk county by myself.
Accomplishments
38 years industry experience.
Certification
Florida certified operator in categories of Ghp, termite, L&O. New York city technical college "fundamentals of pest control technologies, completed Purdue structural pest control training with average grade of 98% on all lessons and an overall rating of superior.
Timeline
Service Manager/technician
Groover Exterminating
12.2010 - 02.2026
High School Diploma -
Honesdale High School