Salvatore Morgan
Buffalo,NY
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
2
2
years of professional experience
Work History
Consumer Success Advocate
Compattia Roccia Management Group
08.2022 - 09.2023
- Diffused difficult situations and calmed irate customers, resulting in satisfactory resolutions.
- Followed up with customers using phone, email or text, resolved concerns and closed out cases.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Banquet Server
Classic Events Catering
08.2021 - 06.2022
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Handled food and beverage orders for up to 500 guests, delivering prompt and friendly service.
- Adhered to all health and safety regulations while serving food and beverages.
Education
High School Diploma -
Kenmore West Senior High School
Buffalo, NY06.2021
Skills
- Customer Understanding
- Critical Thinking
- Billing Procedures
- Client Relations Skills
- Problem Resolution
- Serve Customers
Timeline
Consumer Success Advocate
Compattia Roccia Management Group
08.2022 - 09.2023
Banquet Server
Classic Events Catering
08.2021 - 06.2022
High School Diploma -
Kenmore West Senior High School
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