Sam Browning
Louisville ,KY
Summary
Dynamic property management professional with a proven track record at Aligned Group, excelling in customer relations, sales and project management. Adept at negotiating contracts and fostering strong customer relationships, I consistently deliver exceptional service quality while managing multiple properties/jobs efficiently. Committed to enhancing operational excellence and customer satisfaction through proactive communication and strategic resource allocation.
Overview
10
10
years of professional experience
Work History
Owner
Red Bird Property Solutions
09.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Project Manager
Aligned Group
05.2015 - 08.2022
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Monitored project performance to identify areas of improvement and make adjustments.
- Negotiated and managed third-party contracts related to project deliverables.
Property Manager
Aligned Group
05.2015 - 08.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Education
Politics, Philosophy, Economics - Politics, Philosophy, Economics
Transylvania University
Lexington, KYBusiness Management - Business
University of Louisville
Louisville, KYSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Marketing
- Project estimating
- Negotiation
- Sales leadership
- Sales strategy development
- Value proposition development
- Service quality assurance
- Key partnership cultivation
- Crisis management
- Teamwork and collaboration
- Customer retention
Lacrosse coach at South Oldham High School
Assistant coach/ offensive coordinator
Timeline
Owner
Red Bird Property Solutions
09.2022 - Current
Project Manager
Aligned Group
05.2015 - 08.2022
Property Manager
Aligned Group
05.2015 - 08.2022
Politics, Philosophy, Economics - Politics, Philosophy, Economics
Transylvania University
Business Management - Business
University of Louisville
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