Samantha Bucki
East Dundee,IL
Summary
Bilingual leader adept at managing store operations and elevating customer experiences. Excels in conflict resolution and team collaboration, consistently exceeding business targets. Capable of multitasking in high-pressure environments while maintaining a focus on productivity and morale.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Old Navy
Mount Prospect, USA
06.2020 - Current
- Supervised daily store operations and ensured staff adherence to company policies.
- Managed daily tasks to align with business targets and exceed expectations.
- Successfully hired and onboarded new team members for optimal team performance.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Fostered strong relationships with co-workers and management to enhance collaboration.
- Contributed to objectives related to card usage, positively impacting company performance metrics.
- Assisted team members and managers in tasks to uphold productivity and meet milestones.
- Met all deadlines for tasks and job duties to prevent project delays.
Crew Chief
Portillo's Restaurant Group
St. Charles, USA
05.2011 - 12.2020
- Led team in daily operations and managed store opening, ensuring a seamless start to service.
- Resolved guest complaints promptly, ensuring customer satisfaction and loyalty
- Received frequent customer compliments for going above and beyond normal duties
- Provided friendly and attentive service
- Assisted in restaurant operations by answering telephones and processing financial transactions, enhancing team efficiency
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Verified cash drawer against the day's receipts
Education
Bachelor's - Criminal Justice Administration
Columbia College of Missouri
Missouri, OnlineAssociate of Applied Science - Applied Arts
Elgin Community College
Elgin, ILHigh School Diploma -
Bartlett High School
Bartlett, ILSkills
- Staff management
- Leadership and team collaboration
- Customer service excellence
- Conflict resolution
- Pressure management
- Effective communication
- Adaptability in fast-paced environments
- Bilingual proficiency
- Punctuality
- Social media expertise
Languages
Polish, Advanced
Timeline
Assistant Manager
Old Navy
06.2020 - Current
Crew Chief
Portillo's Restaurant Group
05.2011 - 12.2020
Bachelor's - Criminal Justice Administration
Columbia College of Missouri
Associate of Applied Science - Applied Arts
Elgin Community College
High School Diploma -
Bartlett High School