Sam Demetry
Bluffton,SC
Summary
Skilled Dealer with natural talents in collecting losing bets, paying winning bets and collecting commission based on various games. Adept at resolving guest complaints, verbalizing game instructions to players and performing accurate chip and cash transactions. Detail-oriented, friendly and committed to creating an atmosphere of hospitality.
Overview
19
19
years of professional experience
Work History
Dealer & Floor Supervisor
Golden Isle Cruise Lines
03.2022 - 12.2023
- Monitored casino floor and provided customer service to players.
- Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
- Maintained clean and organized area to add security and hospitality.
- Overseeing the supervisors and dealers in order to maintain game security.
- Ordered fills when needed to maintain the game in an uninterrupted fashion as well as removing overflow from the rack and returned to the cage.
- Assign the supervisors and dealers to their station.
Used Car Dealer /Business Owner
Owner Dealer / Auto Connections
01.2019 - 04.2021
- Developed strong relationships with local financial institutions to assist customers with financing options.
- Developed strong rapport with customers and created positive impression of business.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Furnished dealership with accurate floor traffic control data and weekly reports on sales activities.
Bell Attendant/Captain First Officer
Avista Hotel
09.2011 - 09.2016
- Escorted guests to assigned rooms and transported luggage.
- Maintained a welcoming atmosphere in the hotel lobby, offering assistance and information to guests.
- Maintained knowledge of destination and answered customer questions within scope of understanding.
- Filed and ordered guest paperwork and transaction details to support bookkeeping and business operations.
Floor Supervisor
Diamond Casino
06.2009 - 04.2011
- Oversees the operations of the gaming floor, ensuring smooth gameplay and adherence to casino rules and regulations.
- Responsible for managing a team of dealers and maintaining a professional and enjoyable atmosphere for players.
Floor Supervisor
Sun Cruise Casino
05.2005 - 07.2009
- Monitored casino floor and provided customer service to players.
- Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
- Maintained clean and organized area to add security and hospitality.
- Overseeing the supervisors and dealers in order to maintain game security.
- Ordered fills when needed to maintain the game in an uninterrupted fashion as well as removing overflow from the rack and returned to the cage.
- Assign the supervisors and dealers to their station.
Education
Associate of Science - Applied Mathematics
Cairo University College
Cairo, Egypt06.1979
Skills
- Memory retention
- Fraud Detection
- Wager management
- Currency Exchange
Timeline
Dealer & Floor Supervisor
Golden Isle Cruise Lines
03.2022 - 12.2023
Used Car Dealer /Business Owner
Owner Dealer / Auto Connections
01.2019 - 04.2021
Bell Attendant/Captain First Officer
Avista Hotel
09.2011 - 09.2016
Floor Supervisor
Diamond Casino
06.2009 - 04.2011
Floor Supervisor
Sun Cruise Casino
05.2005 - 07.2009
Associate of Science - Applied Mathematics
Cairo University College
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