SAM FREDERICKS
Owings Mills,MD
Summary
Detail-oriented Senior Business Development Manager with a decade of experience driving growth through strategic planning and lead generation. Achieved a 40% increase in revenue while effectively managing key client portfolios, enhancing customer satisfaction and retention.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Security Officer Dispatcher
Securitas
Columbia, MD
07.2025 - Current
- This is a part-time weekend security position responsible for helping maintain a safe and secure environment across the Howard Community College campus. Duties include patrolling the campus and parking areas in a mobile security vehicle and on foot, checking buildings and designated checkpoints, observing and reporting suspicious activity or safety concerns, responding appropriately to incidents, and completing accurate incident reports and daily activity documentation.
- Key responsibilities include:
- Patrol the campus by mobile vehicle and on foot
- Conduct regular building checks and security checkpoints
- Monitor for suspicious activity, safety hazards, or unauthorized individuals
- Respond to incidents and follow established security procedures
- Write clear and accurate incident reports
- Communicate effectively with dispatch, campus personnel, and emergency responders when necessary
- Maintain a professional, alert, and customer-service-oriented presence
- Work independently during weekend shifts
Business Development Manager
Daihhs First Choice Services
Hanover, MD
05.2025 - 07.2026
- Built relationships with key clients, supporting repeat business and referrals.
- Worked with industry leaders on strategic partnerships to grow market reach and support growth.
- Found and pursued new business opportunities, driving 20% revenue increase.
- Used effective sales tactics to support 20% increase in customer acquisition.
- Negotiated contracts and pricing with clients, balancing profitability with customer needs.
- Built long-term partnerships with strategic clients, supporting higher contract renewals.
- Shared regular reports on sales performance, market trends, and competitor analysis with senior management.
- Found untapped markets within existing client base, adding 10% revenue growth.
- Built strong relationships with key stakeholders at partner organizations, increasing collaboration between companies.
- Prepared strong proposals that addressed client pain points, increasing proposal acceptance rate by 15%.
- Built and rolled out sales incentive programs to motivate sales team and support revenue growth.
- Identified key decision-makers within target companies and built relationships for new business opportunities.
- Managed full sales cycle from lead generation through deal closure, consistently meeting or exceeding targets for manufacturing companies, distribution centers, hotels, hospitals, and restaurants.
- Negotiated contracts and pricing with clients, balancing profitability with customer needs.
- Built long-term partnerships with strategic clients, supporting higher contract renewals.
Senior Business Development Manager
PROSHRED Security
Halethorpe, MD
04.2022 - 07.2025
- Developed and implemented strategic plans to drive business growth, resulting in 40% increase in revenue
- Implemented CRM system to track leads, manage customer interactions, and improve overall sales efficiency
- Collaborated with marketing team to develop compelling sales collateral and presentations for client meetings
- Led negotiations with strategic partners, securing partnerships that expanded the company's reach into new markets
- Managed a portfolio of key clients, ensuring high levels of customer satisfaction and repeat business
- Implemented lead generation strategies that resulted in a 60% increase in qualified leads
- Participated in industry conferences, trade shows, and networking events to build brand awareness and generate leads
- Mentored junior members of the business development team, providing guidance on best practices for client engagement and deal closure for government agencies, warehouses, manufacturing companies, hotels, doctor and dental offices.
- Developed pricing models based on market demand analysis and profitability goals for new products/services
- Provided regular reports on sales performance, market analysis, and competitive intelligence to senior management team
- Collaborated with cross-functional teams including marketing, product development, and finance to ensure alignment on business objectives
Business Development Manager
Align Staffing
Baltimore, MD
11.2019 - 03.2022
- Managed a portfolio of 100 key accounts, consistently exceeding sales targets by an average of 30%
- Negotiated pricing agreements and contracts with clients, resulting in increased profitability for the company.
- Conducted regular account reviews to identify areas for improvement and implemented strategies to optimize client satisfaction.
- Provided ongoing support and guidance to clients throughout the sales process, ensuring their needs were met at every stage.
- Trained new team members on sales techniques, product knowledge, and CRM systems to ensure consistent performance across the department.
- Utilized CRM software to track leads, manage pipeline activity, forecast sales projections accurately for my clients staffing needs in the educational, behavioral health, manufacturing companies.
- And prioritize tasks efficiently
- Attended industry conferences and trade shows to network with potential clients and stay updated on market trends.
- Resolved customer complaints promptly while maintaining positive relationships with clients through effective problem-solving skills.
- Collaborated closely with marketing team on lead generation campaigns which led directly into closing deals worth $1 million annually.
- Led a high-performing team of account managers responsible for generating over $1 million in annual revenue.
- Increased overall customer satisfaction scores by implementing improved communication channels between customers stakeholders and internal teams.
Government and Business Sales Consultant
Verizon Wireless
Hanover, MD
07.2010 - 07.2019
- Consistently exceeded sales targets by 30% each quarter through strategic prospecting, lead generation, and effective negotiation skills
- Utilized CRM software to track leads, manage pipeline, and forecast sales opportunities accurately
- Collaborated with cross-functional teams to develop customized solutions that met clients' specific needs and resulted in a 70% increase in customer satisfaction
- Delivered persuasive presentations and product demonstrations to prospective clients, resulting in a 42% conversion rate from leads to closed deals
- Negotiated pricing agreements and contract terms with clients while maintaining profitability for the company
- Conducted thorough market research to identify industry trends, competitive analysis, and potential growth opportunities for the company's products/services
- Provided ongoing support to existing clients by addressing their concerns promptly and ensuring high levels of customer satisfaction
Technical Support Supervisor
Verizon Wireless
Hanover, MD
02.2006 - 06.2010
- Supervised a team of 12 technical support representatives, providing guidance and support to ensure high-quality service delivery
- Implemented new customer service strategies that resulted in a 50% increase in customer satisfaction ratings
- Developed and conducted training programs for new hires, resulting in a 41% reduction in onboarding time
- Monitored and evaluated team performance, providing regular feedback and coaching to improve productivity and quality of service
- Managed escalated customer issues, resolving complaints effectively while maintaining positive relationships with customers
- Led weekly team meetings to communicate updates on company policies, procedures, and product/service changes
- Conducted regular performance evaluations for team members based on established KPIs (Key Performance Indicators)
Network Technical Customer Support Coordinator
Verizon Wireless
Hanover, MD
12.1996 - 01.2006
- Provided technical support to customers via phone, email, and chat, troubleshooting software and hardware issues
- Resolved 90% of customer inquiries on the first call, ensuring high levels of customer satisfaction
- Assisted customers in setting up new accounts, configuring devices, and installing software applications
- Identified recurring technical problems and worked with the product development team to implement permanent solutions
- Delivered personalized training sessions to customers on how to effectively use software products or troubleshoot common issues
- Maintained a deep understanding of product features and updates through continuous learning initiatives
- Managed a high volume of incoming support tickets while meeting or exceeding response time targets
Education
Associate's degree - Business Administration
Montgomery College
Upper secondary education - Sociology
University of Maryland
Skills
- Territory management
- Sales outreach campaigns
- Contracts
- Outbound calling
- Customer relationship building
- Security
- Field sales
- Network Class
- Strategic Planning
- Canvassing
- Microsoft Excel
- Personal vehicle delivery
- Technical Proficiency
- Deal closing
- Business development within technology
- Order entry
- Extra
- Accounts payable management
- Salesforce
- Organizational skills
- Relationship selling
- Customer needs analysis
- Relationship management
- Marketing
- Business development
- Telemarketing
- Customer service
- Effective Communication
- VMA Admin
- Sales management systems proficiency
- Sales pipeline management
- Analysis skills
- Gusto
- Direct sales
- Product management
- Product demos
- Outside sales
- Lead generation campaigns
- Quality data entry
- Microsoft Powerpoint
- Direct selling
- Microsoft Office Suites
- Microsoft Office
- Wireless Solutions, IoT
- Negotiation
- Billing software
- Driving
- Client base expansion experience
- QuickBooks Online
- Sales strategy
- Interpersonal skills
- Inbound selling
- Research
- Compliance Review
- Contract Management
- Technical sales
- Customer relationship management
- Troubleshooting proficiency
- Client relationship development
- WFM/ IEX/ ACSS/Vision
- Prospecting
- Lead generation
- Sales negotiation
- Outbound sales
- CRM software
- B2B sales
- Management
- Conflict Resolution
- Conflict management
- Leadership
- Customer communication
- Microsoft Word
- Closing sales
- Door-to-door
- Sales presentations
- Teamwork
- Territory sales
- Conducting sales calls
- Customer site (as sales environment)
- Attention to detail
- HubSpot
- Microsoft Office Suite
- Project Management
- CRM system proficiency
- Phone etiquette
- Account Management
- B2B
- Sales
Personal Information
Driving License: Driver's License
Certification
Driver's License, Guard Card, Real Estate License, CompTIA A+, CompTIA Network+
Timeline
Security Officer Dispatcher
Securitas
07.2025 - Current
Business Development Manager
Daihhs First Choice Services
05.2025 - 07.2026
Senior Business Development Manager
PROSHRED Security
04.2022 - 07.2025
Business Development Manager
Align Staffing
11.2019 - 03.2022
Government and Business Sales Consultant
Verizon Wireless
07.2010 - 07.2019
Technical Support Supervisor
Verizon Wireless
02.2006 - 06.2010
Network Technical Customer Support Coordinator
Verizon Wireless
12.1996 - 01.2006
Associate's degree - Business Administration
Montgomery College
Upper secondary education - Sociology
University of Maryland