Samantha Frock
Lees Summit
Summary
Highly motivated applicant with a demonstrated record of balancing full-time professional employment alongside full-time academic study. Proven ability to manage significant workloads, meet demanding deadlines, and maintain strong performance under sustained pressure. Recognized for resilience, disciplined time management, and professional judgment developed through consistent responsibility and independent self-support.
Overview
5
5
years of professional experience
Work History
Guest Service Associate (Fine Dining)
Third Street Social
07.2021 - Current
- Delivered high-level client service in a demanding, detail-oriented environment requiring professionalism, discretion, and sound judgment.
- Communicated complex menu, dietary, and beverage information clearly and accurately to diverse clientele.
- Managed competing priorities under time pressure while maintaining accuracy and composure.
- Coordinated closely with kitchen and bar staff to ensure precise execution and timely service.
- Resolved guest concerns diplomatically, exercising conflict management and problem solving skills.
- Maintained accountability for financial transactions and adherence to strict service standards.
Head Hostess
Olive Garden Restaurant
01.2021 - 07.2021
- Supervised and coordinated dining and directed staff to provide fast and courteous customer service.
- Scheduled dining reservations, arranged parties, or special services for diners.
- Communicated with kitchen staff, management, serving staff, and customers to ensure dining details were handled correctly and guest concerns were promptly addressed.
- Inspected dining room for cleanliness, proper supply levels, and required staffing.
Education
Bachelor of Science - Political Science
University Of Missouri - Kansas City
Kansas City, MO05-2026
Skills
Written and Verbal Communication
Analytical Reasoning & Critical Thinking
Professional Writing
Time Management & Prioritization
Professional Judgment & Ethics
Attention to Detail
Client Relations & Interpersonal Skills
Problem Solving
Conflict Resolution
Resilience & Work Ethic
Timeline
Guest Service Associate (Fine Dining)
Third Street Social
07.2021 - Current
Head Hostess
Olive Garden Restaurant
01.2021 - 07.2021
Bachelor of Science - Political Science
University Of Missouri - Kansas City
Internships
Intern (Job Shadow – Corporate Buying)
Participated in a fast-paced corporate environment through job shadowing a Sam’s Club buyer. Recorded and organized meeting notes and distributed summaries to supervisors and relevant team members as directed. Demonstrated professionalism by maintaining strict confidentiality and safeguarding sensitive documents and client information.