Samantha Frock
Lees Summit,MO
Summary
Highly motivated applicant with a demonstrated record of balancing full-time professional employment alongside full-time academic study. Proven ability to manage significant workloads, meet demanding deadlines, and maintain strong performance under sustained pressure. Recognized for resilience, disciplined time management, and professional judgment developed through consistent responsibility and independent self-support.
Overview
5
5
years of professional experience
Work History
Guest Service Associate (Fine Dining)
Third Street Social
07.2021 - Current
- Delivered high-level client service in a demanding, detail-oriented environment requiring professionalism, discretion, and sound judgment
- Communicated complex menu, dietary, and beverage information clearly and accurately to diverse clientele
- Managed competing priorities under time pressure while maintaining accuracy and composure
- Coordinated closely with kitchen and bar staff to ensure precise execution and timely service
- Resolved guest concerns diplomatically, exercising conflict management and problem-solving skills
- Maintained accountability for financial transactions and adherence to strict service standards
Education
Bachelor of Science - Political Science
University of Missouri Kansas City
Kansas City, MO 05.2001 -
Skills
- Written and Verbal Communication
- Analytical Reasoning & Critical Thinking
- Professional Writing
- Time Management & Prioritization
- Professional Judgment & Ethics
- Attention to Detail
- Client Relations & Interpersonal Skills
- Problem Solving
- Conflict Resolution
- Resilience & Work Ethic
Timeline
Guest Service Associate (Fine Dining)
Third Street Social
07.2021 - Current
Bachelor of Science - Political Science
University of Missouri Kansas City
05.2001 -