Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sam Hall

Willis

Summary

Dynamic team leader skilled in mentoring, performance monitoring, and fostering team culture. Proven ability to enhance client relationships and drive organizational goals.

Results-oriented professional with a strong background in client support and conflict resolution. Expertise in performance evaluations and team development, contributing to improved customer satisfaction and retention.

Seeking a customer‑focused opportunity in a new industry that offers room for growth and the ability to deliver high‑quality service experiences.

Overview

3
3
years of professional experience

Work History

Team Lead

Yardi
Irving, TX
07.2025 - Current
  • Mentored junior team members, fostering professional development and skill enhancement.
  • Conducted performance evaluations, providing constructive feedback for continuous improvement.
  • Facilitated regular team meetings to discuss progress, challenges, and strategic initiatives.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

Technical Account Manager

Yardi
Irving, TX
12.2022 - 06.2025
  • Managed client relationships to enhance customer satisfaction and retention.
  • Delivered exceptional customer support by resolving complex technical challenges in a timely manner, primarily through the chat support and phone support formats.
  • Collaborated with cross-functional teams to resolve technical issues efficiently.
  • Provided in-depth product training for customers, enhancing their understanding and usage of the technology.
  • Enhanced client trust in our product and brand by implementing effective de-escalation techniques for at-risk clients.

Education

BBA - Information Technology

Texas Tech University
Lubbock, TX
12-2022

Skills

  • Team Coaching and Mentoring
  • Fostering a Positive and Productive Team Culture
  • Performance Monitoring and Employee Evaluations
  • Escalated Client Support and Conflict Resolution
  • Client Retention
  • Software Support & Training Facilitation
  • Conducting Interviews for Recruitment
  • Exceptional Communication Skills

Timeline

Team Lead

Yardi
07.2025 - Current

Technical Account Manager

Yardi
12.2022 - 06.2025

BBA - Information Technology

Texas Tech University