Sam Hawkins
Summary
Skilled Dispatcher with background in coordinating and directing vehicles, equipment, or staff according to regulations and established policies. Known for strong problem-solving capabilities, clear communication skills, and ability to stay calm under pressure. Demonstrated success in optimizing routes, managing crisis situations effectively, and improving response times. In previous roles have enhanced operational efficiency significantly while maintaining high standards of safety.
Overview
8
8
years of professional experience
Work History
Dispatcher
SolvOne
Portland, OR
01.2024 - Current
- Ensured compliance with company policies when dealing with customers.
- Collaborated with team members to identify effective strategies for resolving complex issues.
- Analyzed operational data to identify trends and areas for improvement.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Tracked status of pending orders for customers and updated them accordingly.
- Mentored junior team members and managed employee relationships.
- Developed relationships with customers by providing excellent customer service.
Customer Service Dispatcher
Pacific Office Automation
Beaverton, OR
08.2022 - 11.2023
- Managed customer relationships internally and externally.
- Managed incoming national service emails and promoted high levels of customer service.
- Maintained detailed records of customer interactions and transactions for future reference.
- Resolved complex problems by working with other departments to provide solutions to meet customer needs.
- Database research for prospective sales leads to support sales goals.
- Registered machine warranties and processed warranty claims.
- Dispatched service technicians to the field for hardware and IT services.
Quality Control Technician
Profile Laser
Portland, OR
06.2020 - 07.2022
- Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
- Resolved customer complaints regarding product quality in a timely manner.
- Provided quality support to ensure that products met quality standards and customer requirements.
- Recorded lot numbers and serial numbers in ERP system for traceability of produced items.
- Maintained accurate records on product inspection results and reported findings to management team.
- Utilized a variety of measuring instruments including calipers, micrometers, gauges and other precision tools.
Quality Assurance Intern
Calweld
Tualatin, OR
10.2016 - 09.2017
- Working with the Quality Project Manager on a variety of projects for the purposes of expanding operations via product throughput, while meeting end customer quality expectations.
- Responsible for inspection and validation reports requiring analytical skills: root cause and corrective actions, non-conformance reports, capability analysis, R&R analysis, and router engineering.
- Ensured deliverables were complete and ready on time for projects, including setting and managing project schedules.
- My work was responsible for significant improvements in production potential, and compliance with quality control standards.
Education
Associate of Science - Business Administration And Management
Portland State University
Portland, OR05-2022
Bachelor of Science - Business Administration And Management
Portland State University
Portland, ORSkills
- Problem-solving
- Work order management
- Service planning
- Customer service
- Database management
- Time management
- Customer relations
Timeline
Dispatcher
SolvOne
01.2024 - Current
Customer Service Dispatcher
Pacific Office Automation
08.2022 - 11.2023
Quality Control Technician
Profile Laser
06.2020 - 07.2022
Quality Assurance Intern
Calweld
10.2016 - 09.2017
Associate of Science - Business Administration And Management
Portland State University
Bachelor of Science - Business Administration And Management
Portland State University
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