Sam Hicok
United Parcel Service
Castle Rock,CO
20
years of professional experience
Business manager with extensive experience in operations management, workforce development, and analytical thinking. Proven ability to improve workflows, resolve service issues, and strengthen customer satisfaction through effective leadership.
Work History
Business Manager
1 Year- Coordinated cross-functional communication to align scheduling, priorities, and customer requirements.
- Analyzed operational reports to detect trends and preserve accurate business records.
- Reviewed shipment data to support issue resolution and service consistency.
- Collaborated with internal teams to resolve workflow delays and maintain customer satisfaction.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
Business Supervisor
1 Year 8 Months- Supervised daily package flow to maintain service standards and operational consistency.
- Coordinated staffing assignments to support workload balance and timely completion.
- Trained employees on safety procedures, operational expectations, and workflow standards.
- Cultivated a positive work environment, fostering strong employee morale and high retention rates.
On Road Supervisor
1 Year 5 Months- Supervised package car drivers, ensuring safe, efficient route execution and timely deliveries.
- Monitored daily dispatch operations, balancing workloads and adjusting routes to meet service commitments.
- Coached drivers on safety procedures, DOT compliance, and UPS operating standards.
- Resolved on-road service issues, minimizing delays and maintaining customer satisfaction.
Delivery Service Provider
8 Years 8 Months- Enhanced customer experience by providing superior services and resolving issues through effective troubleshooting.
- Acted as liaison connecting clients with internal departments, supporting seamless coordination across service delivery process.
- Regularly exceeded performance goals by proactively uncovering additional ways to exceed expectations during service delivery.
Preloader
4 Years 8 Months- Loaded packages onto delivery vehicles following UPS sort, scan, and route procedures.
- Sorted freight by destination, size, and sequence to support accurate package flow.
- Scanned labels and verified destination information to reduce loading errors.
- Organized packages for efficient truck unloading and route-ready placement.
Sales Associate
5 Years 8 Months- Advised customers on décor selections, product features, and room styling to support confident purchase decisions.
- Processed transactions accurately using point-of-sale systems, handling cash, credit, and returns.
- Maintained organized sales floor through merchandising, recovery, and refreshed visual displays.
- Monitored inventory levels and assisted with stock replenishment to maintain product availability.
- Supervised sales floor operations, ensuring consistent service standards and smooth daily workflow.
- Trained new associates on register procedures, customer service, and store policies.
Education
No Degree - Business Administration
No Degree - Petroleum Geology
High School Diploma
Skills
Operations management
Project planning
Performance analysis
Customer experience management
Business strategy
Workforce development
Analytical thinking
Timeline
Business Manager
United Parcel Service
11.2025 - CurrentRead More
Business Supervisor
United Parcel Service
03.2024 - 11.2025Read More
On Road Supervisor
United Parcel Service
10.2022 - 03.2024Read More
Delivery Service Provider
United Parcel Service
02.2014 - 10.2022Read More
Preloader
United Parcel Service
06.2009 - 02.2014Read More
Sales Associate
Pier 1 Imports
05.2007 - 01.2013Read More
Grand Canyon University
No Degree from Business Administration
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Western State College
No Degree from Petroleum Geology
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Conifer High School
High School Diploma
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