Sam Laska

Puccini's Smiling Teeth

01.2005 - Current

Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Carefully interviewed, selected, trained, and supervised staff.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Reconciled cash and credit card transactions to maintain accurate records.
Correctly calculated inventory and ordered appropriate supplies.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
Fostered positive work environment, leading to decrease in staff turnover.