Sam Lin
Columbus,MS
Summary
Client Systems Technician with the Air Force, adept in IT security and project management. Achieved a 60% increase in operational capability through process improvements and led critical upgrades that safeguarded sensitive data for 8.4K personnel. Led a team of seven technicians to implement security configurations on 2,200 legacy devices, eliminating 6,300 vulnerabilities, and positioning CAFB for Windows 11 upgrades, saving $73,000 in procurement costs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Systems Technician
Air Force
Columbus, MS
05.2022 - Current
- Restored step desk systems for the 49th and 50th FTS, training 8 personnel, averting mission stoppage, and supporting 8.7K flying hours and 5.8K sorties, ensuring the timely graduation of 85 pilots.
- Resolved a critical configuration error affecting 280 systems in the test group update, averting an AF-wide stoppage impacting 90% of enterprise operations and 2.5K systems at CAFB, facilitating the resumption of a crucial rollout.
- Led a team of seven technicians to implement security configurations on 2,200 legacy devices, eliminating 6,300 vulnerabilities, and positioning CAFB for Windows 11 upgrades, saving $73,000 in procurement costs.
- Spearheaded process improvement initiatives that empowered a team of seven to redesign the communications squadron workbench, increasing operational capability by 60% through activating eleven additional testing stations.
- Developed a digital toolkit for mobile troubleshooting, reducing computer downtime for common issues from two days to just one hour by eliminating four unnecessary steps in the troubleshooting process.
- Restored security protocols for the 27th Special Operations Wing CC, safeguarding OPSEC/PII data for 8.4K personnel, and authoring SOPs for future incident management.
- Led the upgrade of biometric solutions across three units, enabling 260 background checks and 650 personnel reviews annually, preventing the hiring of high-risk or hostile personnel.
- Guided a 4-member team to image 534 laptops, completing a $500K computer refresh one month early, and reducing customer return-to-service times from 35 days to 4 days.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT09-2025
Skills
- System Administration
- IT Security & Risk Management
- Process Improvement
- Technical Troubleshooting
- Project Management
- Training & Leadership
- Hardware & Software Deployment
- Operational Support
Certification
- Security +
- A+
- ITIL 4
- AWS Certified Cloud Practitioner
Accomplishments
- Airman of the Quarter – Mission Support Group (MSG) – Selected as the top-performing Airman in MSG for exceptional contributions to IT operations, cybersecurity, and mission-critical support.
- Information Domination Award – Recognized for excellence in IT security, system restoration, and process improvement.
Timeline
Client Systems Technician
Air Force
05.2022 - Current
Bachelor of Science - Information Technology
Western Governors University
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