Sam Montalbano
Beaumont
Summary
Developed exceptional customer service and communication skills in a dynamic and fast-paced hospitality environment. Excels at managing guest interactions and ensuring seamless operations while maintaining a welcoming atmosphere. Seeking to transition into a new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Host
5 Under Golf Center
05.2025 - 08.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and pricing.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Team Member
McAllister's Deli
02.2025 - 05.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Ran food efficiently and quickly to tables to maximize customer satisfaction.
Camp Counselor
Camp Ozark
05.2024 - 07.2024
- Worked with children of varying ages, interests, skills, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp's core values.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
Education
Bachelor of Science - Financial Planning
Texas A&M University
College Station, TX05-2027
High School Diploma -
Monsignor Kelly Catholic High School
Beaumont, TX05-2023
Skills
- Customer service
- Team collaboration
- Effective time management
- Exceptional communication
Timeline
Host
5 Under Golf Center
05.2025 - 08.2025
Team Member
McAllister's Deli
02.2025 - 05.2025
Camp Counselor
Camp Ozark
05.2024 - 07.2024
Bachelor of Science - Financial Planning
Texas A&M University
High School Diploma -
Monsignor Kelly Catholic High School
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