Summary
Overview
Work History
Education
Skills
Timeline
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Sam Munger

Scottsdale,AZ

Summary

12 years of customer service skills, driven by a strong work ethic. My ability to multitask and solve problems ensured high-quality service across roles, from server to manager, without compromising on performance. Eager to pivot from the restaurant industry while staying in customer service.

Overview

12
12
years of professional experience

Work History

Server

Night Owl Pizza & Drinks
01.2023 - 01.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment.

Assistant General Manager

Zipps Sports Grill
06.2022 - 01.2023
  • Motivated, trained, and disciplined employees to maximize performance.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Bartender

Revel & Roll West
08.2021 - 06.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Manager/ Server

Cantina Taqueria/ Good Time Charley’s
06.2019 - 08.2021
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Lead Line Cook/ Bartender

Wolverine State Brewing Company
06.2017 - 10.2019
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.

Server

Buffalo Wild Wings
07.2014 - 06.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Lead Line Cook

Bostons Gourmet Pizza & Sports Bar
07.2012 - 07.2014
  • Maintained high-quality food standards by ensuring consistent execution of recipes and presentation techniques.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Education

Hartland High School
Hartland, MI
2014

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Multitasking
  • Problem-Solving
  • Decision-Making
  • Time Management
  • Active Listening
  • Critical Thinking
  • Working Independently
  • Referral and Networking
  • Collaborative team work

Timeline

Server

Night Owl Pizza & Drinks
01.2023 - 01.2024

Assistant General Manager

Zipps Sports Grill
06.2022 - 01.2023

Bartender

Revel & Roll West
08.2021 - 06.2022

Manager/ Server

Cantina Taqueria/ Good Time Charley’s
06.2019 - 08.2021

Lead Line Cook/ Bartender

Wolverine State Brewing Company
06.2017 - 10.2019

Server

Buffalo Wild Wings
07.2014 - 06.2017

Lead Line Cook

Bostons Gourmet Pizza & Sports Bar
07.2012 - 07.2014

Hartland High School
Sam Munger