Sam Murphey
Chico,CA
Summary
Proven server with a track record of enhancing customer satisfaction and sales at Red Lobster through exceptional service and upselling techniques. Adept at multitasking and guest engagement, consistently exceeding performance goals. Skilled in cash handling and team leadership, fostering positive relationships and efficient workflows.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
Red Lobster
Chico, CA
07.2021 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
The Roost Cafe
Chico, CA
10.2020 - 07.2021
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
IHOP
Chico, CA
12.2016 - 07.2020
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
Dennys Restaurant
Chico, CA
05.2011 - 08.2016
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
History And Physical Education
Butte College
Oroville, CASkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Reliable and Responsible
- Team Leader
- Attentive to customers needs
Certification
- Food handlers certification
- RBS certification
Timeline
Server
Red Lobster
07.2021 - 05.2024
Server
The Roost Cafe
10.2020 - 07.2021
Server
IHOP
12.2016 - 07.2020
Server
Dennys Restaurant
05.2011 - 08.2016
History And Physical Education
Butte College