Sam Murtha
Marana,United States
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Krogers Grocery Store
Marana, AZ
03.2023 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Responded to customer emails with accurate product and service information.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Processed returns, refunds, exchanges according to company policies and procedures.
General Laborer
Amazon
Tucson, AZ
10.2020 - 03.2023
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
- Operated pallet jacks and forklifts to load and unload supplies and materials.
- Organized warehouse space for efficient storage of goods.
- Loaded and unloaded shipments from delivery trucks with manual pallet jacks or powered lift equipment.
Education
Certified With Honors - Automotive Technology
Stratford Career Institute
Ohio City, OH12-2023
Associate of Science - Computer Engineering Technology
ITT Technical Institute
Sacramento, CA12.2007
GED -
Winterstein Adult Center
Sacramento, NM02.2004
Skills
- System Repairs
- Preventive Maintenance
- Parts Replacement
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Verbal and Written Communication
- Data Entry
- POS Systems and Ordering Platforms
- Customer Account Management
- Issue and Complaint Resolution
- Multitasking and Prioritization
Timeline
Customer Service Specialist
Krogers Grocery Store
03.2023 - Current
General Laborer
Amazon
10.2020 - 03.2023
Certified With Honors - Automotive Technology
Stratford Career Institute
Associate of Science - Computer Engineering Technology
ITT Technical Institute
GED -
Winterstein Adult Center