Sam osakwe
IRVINGTON,NJ
Summary
Experienced sales and customer support professional with a track record of enhancing client engagement and satisfaction. Skilled in developing strategic solutions, building strong relationships, and improving sales metrics. Adept at team collaboration and leveraging expertise to contribute to organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
ArchCare at Terence Cardinal Cooke Health Care Center
New York, NY
02.2023 - Current
- Designed targeted sales strategies to increase nursing home resident intake.
- Enhanced customer service delivery by leveraging online resources and maintaining product knowledge.
- Streamlined customer support processes, leading to improved satisfaction, and quicker resolution times.
Customer Support Specialist
Amazon
New York, NY
10.2019 - 03.2023
- Leveraged online forums and FAQs for customer inquiry research.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Recorded all customer interactions into the database system accurately and completely.
- Utilized effective problem-solving methods to boost customer satisfaction.
- Implemented novel approaches to boost client engagement with products/services.
Client Support Specialist
Partners In Care, Visiting Nurse Service of New York
New York, NY
10.2017 - 10.2019
- Managed existing contacts and identified 36 new contacts and strategic accounts, resulting in a client acquisition increase of 25%.
- Built a new contact list.
- Teamed up with colleagues to deliver a solution for over 200 customer concerns.
- Coordinated recreational activities and family visits while maintaining accurate documentation.
- Handled confidential details for upwards of 150 clients, increasing corporate reliability.
- Developed bespoke client engagements by understanding unique needs and offering corresponding information.
Education
Bachelor of Science - Communications
University of Lagos
Lagos, NigeriaSkills
- Problem-Solving
- Time Management
- Teamwork and collaboration
- Client account management,
- Relationship building,
- Strategic Solution Development
- Conflict Management
- Strategic Solution Development
- Business development
- Exceptional customer service
- Feedback implementation
- Listening skills
- Written and oral communication skills
- Product demonstrations
Certification
· Digital Marketing Certificate, JobPrepped
· Web Analytics Certificate, Simplilearn/Purdue University
Timeline
Sales Associate
ArchCare at Terence Cardinal Cooke Health Care Center
02.2023 - Current
Customer Support Specialist
Amazon
10.2019 - 03.2023
Client Support Specialist
Partners In Care, Visiting Nurse Service of New York
10.2017 - 10.2019
· Digital Marketing Certificate, JobPrepped
· Web Analytics Certificate, Simplilearn/Purdue University
Bachelor of Science - Communications
University of Lagos
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