Sam Stone
San Tan Valley,AZ
Summary
Experienced with team leadership, customer service, and operational management. Utilizes strong problem-solving skills to maintain high standards and address issues promptly. Track record of fostering collaborative environment, ensuring efficient and effective operations.
Results-driven management professional with strong focus on team collaboration and achieving outcomes. Skilled in conflict resolution, operational oversight, and adapting to changing needs. Known for reliability, leadership, and effective communication, driving team success and operational efficiency.
Overview
14
14
years of professional experience
Work History
Operations Manager
Pulse Final Mile
11.2024 - 10.2025
- Supervised daily operations to ensure adherence to safety and efficiency standards. Clients included Ashley Furniture.
- Worked on-site with the client manager to address customer inquiries related to home deliveries, and resolved issues to enhance service quality.
- Succession trained new staff to be at ready for next level workloads.
- Provided exceptional business relationships with the Licensed Deliivery Contractors and their employees. Weekly, Monthly performance meetings.
Account Executive
Home Delivery Link
05.2022 - 02.2024
- Developed and maintained relationships with clients, ensuring high satisfaction and retention levels.
- Coordinated account strategies to align with customer needs and company objectives.
- Recruitment of talent to improve business opportunities and Maintain superior performance year over year.
- Managed contract negotiations with independent Contractors, optimizing terms for both clients, carrier and company profitability.
General Manager
Spirit Logistics LLC
05.2021 - 05.2022
- Oversaw daily operations to enhance efficiency and streamline workflows.
- Implemented process improvements that reduced operational delays and increased service quality.
- Led cross-functional teams to achieve project goals and ensure alignment with business objectives.
- Developed training programs for staff, enhancing team performance and skill development.
Account Executive
Home Delivery Link
07.2011 - 12.2018
- Developed and maintained strong client relationships to drive customer satisfaction.
- Coordinated communication between clients and Delivery contractors to provide world class delivery customer service.
- Analyzed and Maintained superior account performance metrics to identify growth opportunities and enhance service offerings.
- Prepared detailed proposals and presentations tailored to client needs, increasing engagement. Provided all financials and Exceeded all annual budgets year over year
Education
High School Diploma -
Tempe High School
Tempe, AZTimeline
Operations Manager
Pulse Final Mile
11.2024 - 10.2025
Account Executive
Home Delivery Link
05.2022 - 02.2024
General Manager
Spirit Logistics LLC
05.2021 - 05.2022
Account Executive
Home Delivery Link
07.2011 - 12.2018
High School Diploma -
Tempe High School