Sam Thomas
Austin,TX
Summary
Experienced Revenue Cycle Supervisor with over 6 years in healthcare, leading a 30-member team to optimize intake workflows and enhance patient satisfaction. Skilled in HIPAA compliance and problem-solving, driving operational efficiency across diverse environments. Focused on prioritizing patient needs while streamlining processes for improved outcomes.
Overview
7
7
years of professional experience
Work History
Revenue Cycle Supervisor
Texas Oncology
05.2026 - Current
- Managed team of 30 employees and performed quarterly performance reviews to support SOP follow-through.
- Collaborated with cross-functional teams to develop and implement revenue cycle policies and procedures.
- Developed key performance indicators for the team, monitoring progress toward goals and providing actionable feedback to staff members.
- Strengthened team relationships and effectiveness with a hands-on and motivational approach.
- Oversaw patient registration processes, ensuring accurate demographic information was collected to facilitate smooth billing operations.
- Monitored department KPIs and employee performance and adjusted plans to meet daily and monthly goals.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
New Patient Coordinator Lead
Texas Oncology
04.2024 - 05.2026
- Oversee daily front-end revenue cycle operations under the direction of the New Patient Intake Supervisor, ensuring accuracy from patient entry through charge readiness.
- Lead and mentor a team of 25 staff members, providing coaching, performance feedback, and workflow oversight.
- Monitor intake processes to ensure accurate insurance verification, documentation completeness, and compliance with practice SOPs to support clean claim submission.
- Conduct quality checks and workflow audits to maintain regulatory compliance and reduce downstream billing errors.
- Resolve escalated and complex patient access and financial coordination issues, ensuring timely resolution and patient satisfaction.
- Tracked and reported key performance indicators to assess scheduling accuracy, intake efficiency, and workflow turnaround times, supporting data-driven decision-making.
- Spearheaded digital workflow implementations, enhancing operational efficiency and ensuring smoother transitions throughout revenue cycle operations.
- Collaborated with billing, financial services, and clinical teams to streamline communication, strengthening coordination across the revenue cycle process.
- Contacted insurance companies to confirm coverage and secure necessary authorizations for medical procedures.
New Patient Coordinator
Texas Oncology
11.2023 - 03.2024
- Enhance patient experience through proactive appointment communication and efficient resolution of service inquiries.
- Resolve patient inquiries and complaints, boosting satisfaction and loyalty.
- Gathered and verified patient information, ensuring accuracy in data entry and compliance with clerical standards.
- Assisted in developing comprehensive Master Book for staff reference, streamlining workflow and improving access to information.
- Gather and verify patient information, ensuring accurate data entry in clerical systems.
- Enhanced patient experience through proactive communication about appointments and effective resolution of service inquiries.
Associate Financial Representative
Charles Schwab
03.2022 - 10.2022
- I educated clients daily on retirement and investment accounts, helping them transition assets between firms to better manage their financial goals.
- Advocated for clients by identifying both stated and unstated financial needs, providing personalized service, and building long-term trust.
- Adapted quickly to changing markets and client priorities, using investigative and problem-solving skills to address urgent financial concerns.
- Advocated for clients by identifying stated and unstated financial needs, delivering personalized service to build long-term trust and client satisfaction.
- Adapted quickly to changing markets and client priorities, utilizing investigative and problem-solving skills to effectively resolve urgent financial concerns.
- Maintained HIPAA-like confidentiality standards, ensuring client data security, and compliance with financial regulatory requirements.
- Led daily huddles and contributed to weekly strategy meetings focused on operational efficiency and customer satisfaction, mirroring cross-departmental collaboration seen in healthcare settings.
- Ensured accuracy and compliance of financial documentation, leveraging experience in managing sensitive patient records to uphold high standards.
Patient Care Technician
Dell Children's Medical Center
08.2021 - 02.2022
- As the only Patient Care Technician, I managed and took full responsibility for 24 patients with minor direction.
- Managed and took full responsibility for 24 patients.
- Engaged families and children during clinical processes to alleviate anxiety. in clinical processes to help them feel comfortable during treatment.
- Created strong bonds and invested time with each child to provide exceptional patient care.
- Kept families and children engaged in clinical processes to help them feel comfortable during treatment.
- Trained new hires to adequately care for patients, and to understand hospital responsibilities.
- Delivered exceptional customer service by addressing patient questions and concerns regarding visit information and financial matters.
- Coordinated with financial services to assist families in obtaining insurance coverage, including Medicaid, for medical expenses.
- Accurately and timely collected information that included patient details, medical history, billing, and insurance information to document the patient visit and care.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patients' privacy.
Access Service Representative
Cohens Children Medical Center
05.2019 - 07.2021
- Assisted patients with inquiries to improve visit experience and ensure financial understanding.
- Coordinated with departments to secure insurance coverage, supporting families during critical times.
- Collected and managed patient data efficiently using medical record systems.
- Directed patients to optimize flow in a high-pressure environment, contributing to efficient service delivery.
- Protected patient privacy by adhering to HIPAA standards.
Education
Bachelors Degree - Health Sciences
New York Institute of Technology
Old Westbury, NY1 2019
Skills
- Insurance verification
- Patient registration
- Problem-solving
- Organizational
- Regulatory compliance
- Problem-solving abilities
- Team collaboration
- Active listening
Timeline
Revenue Cycle Supervisor
Texas Oncology
05.2026 - Current
New Patient Coordinator Lead
Texas Oncology
04.2024 - 05.2026
New Patient Coordinator
Texas Oncology
11.2023 - 03.2024
Associate Financial Representative
Charles Schwab
03.2022 - 10.2022
Patient Care Technician
Dell Children's Medical Center
08.2021 - 02.2022
Access Service Representative
Cohens Children Medical Center
05.2019 - 07.2021
Bachelors Degree - Health Sciences
New York Institute of Technology