Sam Vara
Summary
Detail-oriented Cornell graduate with extensive experience in managing customer relationships and operations in high-paced environments. Proven ability to provide exceptional service, streamline processes, and resolve issues efficiently. Strong organizational and problem-solving skills, with a passion for hospitality and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Manager
Dos Amigos | Tres Leches
01.2024 - Current
- Fostered a positive work culture and ensured adherence to company standards.
- Maximized efficiency and autonomy of team members by training through real-time feedback and meetings.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Led internal communication and managed administrative duties.
- Coordinated and carried out catering events, ensuring seamless communication with customers to meet their specific needs and preferences.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Food Line Manager
Collegetown Bagels
07.2021 - 11.2023
- Reduced employee turnover through effective communication, regular feedback, and promoting a positive work environment.
- Cultivated an environment of teamwork by encouraging collaboration among team members from diverse backgrounds and skill sets.
- Adapted quickly to changing industry trends, proactively identifying challenges, opportunities, and solutions for maintaining business success.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Private Tutor
01.2020 - 05.2020
- Provided math and science tutoring to high school and college students.
Concert & Event Coordinator
Cornell Class Notes A Cappella
01.2017 - 12.2018
- Managed administrative logistics of concert planning, event promotion, venue booking, and guest coordination.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
Host | Cashier | Server
Sears Landing Grill & Boat Docks
05.2015 - 08.2017
- Managed reservations, processed payments and maintained cleanliness of dining areas.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
Bachelor of Science in Environment & Sustainability -
Cornell University
Ithaca, New York05.2022
Skills
- Customer Service
- Client Relations
- Social Media
- Administrative tasks
- Operations Management
- Organization and prioritization
- Scheduling
Interests
- Food & Beverage Hospitality
- Music & Vocal Performance
- Hiking & Nature
- Sustainable Agriculture
- Creating Art
Timeline
Manager
Dos Amigos | Tres Leches
01.2024 - Current
Food Line Manager
Collegetown Bagels
07.2021 - 11.2023
Private Tutor
01.2020 - 05.2020
Concert & Event Coordinator
Cornell Class Notes A Cappella
01.2017 - 12.2018
Host | Cashier | Server
Sears Landing Grill & Boat Docks
05.2015 - 08.2017
Bachelor of Science in Environment & Sustainability -
Cornell University
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