Sam Virnig
Minneapolis,MN
Summary
Dedicated and customer-focused service professional with 5+ years of experience in Restaurants. Skilled in providing exceptional customer experiences, handling transactions efficiently, and resolving issues with professionalism and a positive attitude. Strong multitasking abilities in fast-paced environments, with a keen eye for detail and a commitment to maintaining high service standards. Adept at working collaboratively with teams to ensure smooth operations and customer satisfaction. Passionate about delivering top-tier service and creating memorable experiences for guests.
Overview
8
8
years of professional experience
Work History
Server
Guavas Cuban Cafe
Minneapolis, MN
04.2022 - 11.2024
- Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
- Consistently earned 100% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
- Demonstrated exceptional multitasking skills during peak hours, accurately managing 8 tables
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
- Managed inventory levels of supplies such as napkins, utensils, condiments etc. Ensuring availability during peak hours.
- Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
- Maintained accurate record-keeping for guest reservations, ensuring smooth operations during busy periods.
- Collaborated with kitchen staff regarding special requests or dietary restrictions to ensure the accurate and timely preparation of meals.
- Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services.
General Merchandise Expert
Target
Minneapolis, MN
09.2020 - 04.2022
- Assisted customers in locating and selecting merchandise, providing exceptional customer service
- Maintained a clean and organized sales floor, ensuring products were properly displayed and stocked
- Handled customer returns and exchanges according to company policies, resolving any issues or concerns
- Collaborated with team members to achieve daily sales goals by promoting featured products and upselling when appropriate
- Performed inventory management tasks such as receiving shipments, restocking shelves, and conducting regular stock checks
- Utilized product knowledge to answer customer inquiries about features, pricing, availability, etc
- Assisted in setting up promotional displays and signage to attract customers' attention
- Provided feedback on popular products or trends observed from customer interactions to assist with purchasing decisions
- Participated in training programs to enhance product knowledge and improve selling techniques
- Collaborated with the visual merchandising team to create appealing store layouts that increased foot traffic
- Contributed ideas for improving operational efficiency during team meetings
- Trained new hires on store policies, procedures, and best practices
- Resolved escalated customer complaints promptly while maintaining a high level of professionalism
- Contributed to visual merchandising efforts by creating eye-catching displays that increased sales by 25%
Server
The Waters on 50th
Minneapolis, MN
11.2019 - 07.2020
- Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
- Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
- Made sure residents of the facility felt at home
- Built lasting relationships with residents.
Server/Cashier
Turtle Bread Co.
Minneapolis, MN
06.2016 - 06.2018
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
- Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
- Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers
Education
Bachelor of Arts - Business And Marketing
University of Minnesota
Minneapolis, MN05-2027
Business
Normandale Community College
Bloomington, MNBusiness
St. Johns University
Collegeville, MNHigh School Diploma -
Southwest Highschool
Minneapolis, MN06-2018
Skills
- Customer service
- Conflict resolution
- Food station setup
- Food safety practices
- Food running
- Cash handling
- Professional appearance
- Dining area maintenance
- Point of sale operation
- Item promotion
- Food safety oversight
- Sales strategy
- Target setting
- Employee training
- Inventory management
- Time management abilities
Affiliations
- Frequent Boundary Waters Camper
- Snowboarder
- Music Lover
- Dog Owner
- Phi Theta Kappa Honors Member
Timeline
Server
Guavas Cuban Cafe
04.2022 - 11.2024
General Merchandise Expert
Target
09.2020 - 04.2022
Server
The Waters on 50th
11.2019 - 07.2020
Server/Cashier
Turtle Bread Co.
06.2016 - 06.2018
Bachelor of Arts - Business And Marketing
University of Minnesota
Business
Normandale Community College
Business
St. Johns University
High School Diploma -
Southwest Highschool
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