Summary
Overview
Work History
Education
Skills
Timeline
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Samah Abdalla

Samah Abdalla

Customer Service
West Palm Beach,FL

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by roles at CVS Pharmacy and the Ministry of Education. Skilled in customer service and data accuracy, I excel in team leadership and effective communication, significantly contributing to operational efficiency and positive client relations.

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

18
18
years of professional experience
2
2
Languages

Work History

Store Associate

CVS Pharmacy
01.2024 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.

Customer Service Representative

Alrayyan Bank
10.2018 - 10.2022
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Service Representative

Qatar Postal Office
11.2012 - 05.2018
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Data Entry Administrator

Ministry Of Education
06.2007 - 07.2012
  • Improved data accuracy by meticulously verifying and correcting information during entry.
  • Upheld a high level of customer satisfaction through timely resolution of inquiries related to entered data.
  • Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
  • Managed large volumes of complex information, ensuring that all records were properly stored in appropriate databases.
  • Supported management in decision-making by providing accurate, timely, and relevant data reports.
  • Demonstrated strong multitasking abilities by juggling numerous tasks simultaneously without sacrificing quality or accuracy.

Education

Diploma - Information And Communication Technology

Bahry University
Sudan , Khartoum
05.2001 -

Skills

Customer service

Timeline

Store Associate

CVS Pharmacy
01.2024 - Current

Customer Service Representative

Alrayyan Bank
10.2018 - 10.2022

Customer Service Representative

Qatar Postal Office
11.2012 - 05.2018

Data Entry Administrator

Ministry Of Education
06.2007 - 07.2012

Diploma - Information And Communication Technology

Bahry University
05.2001 -

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Samah AbdallaCustomer Service