Samah Taifour
Baltimore,MD
Summary
Well trained and customer service driven candidate looking for Nursing Assistant position. Prepared to use strong work ethic and top patients care to enrich lives and enhance any fast paced medical environment.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
12
12
years of professional experience
Work History
Scheduling Specialist
MedStar Call Center
Baltimore, MD
03.2024 - 02.2026
- Organized and prioritized medical appointment schedules, ensuring efficient use of staff time and increased patient accessibility.
- Analyzed existing scheduling processes and introduced enhancements to improve accuracy and decrease appointment overlaps.
- Developed and implemented training sessions for new team members focused on scheduling protocols and software systems.
- Interpreted scheduling data to detect trends that facilitate better resource allocation and improve overall service delivery efficiency.
- Streamlined urgent request processes through standardized procedures, resulting in faster response times and elevated service quality.
- Implemented innovative software solutions and refined processes to achieve greater efficiency in scheduling tasks.
Patient Care Technician
MedStar Franklin Square Medical Center
Baltimore
10.2022 - 03.2024
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained clean and safe environment to promote patient safety and comfort.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Followed directions of licensed nurses to administer medications and treatments.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Supported needs of 12+ residents under long-term care.
Certified Nursing Assistant
Baltimore Ambulatory Center
Baltimore
09.2017 - 08.2020
- Ensured visitors get proper information about family members condition as instructed by doctors and nurses
- Perform routine procedures such as changing, dressing, administering infections and medical intake under supervision of licensed nurse
- Performed minor cleaning to ensure patient rooms were neat and sanitary
- Kept nurses and doctors informed of patient status
- Assisted patients in tasks such as using bathroom, feeding and bathing
- Performed occasional reception and clerical assistance.
- Supported needs of 12+ residents under long-term care.
Medical Office Secretary/ Certified Nursing Assistant
Sanchez pediatrics
Baltimore
01.2015 - 06.2017
- Responsible for taking in all paperwork for each appointment and filling it appropriately
- Work with doctors to help calm patients and assist parents in adjusting to taking their children to doctors
- Responsible for distributing necessary pamphlets and literature to parents about any upcoming procedures
- Responsible for checking in new patients and answering any questions from parents.
- Answered phone calls and messages for 5-physician 3 medical facility, scheduling appointments, and handling patient inquiries.
- Supported needs of 23+ residents under long-term care.
Medical Secretary
Wave of life
Virginia Beach
08.2014 - 01.2015
- Performed duties from designated personal of responsibility, including physician, nurses, departments and administrators
- Maintained inventory of administrative supplies for department
- Provided light personal assisting to designated physician, as needed or directed
- Interviewed patients toward completion of required documents and file.
- Answered phone calls and messages for seven-physician in multiple medical facility, scheduling appointments, and handling patient inquiries.
- Answered phone calls and messages for multiple physician in multiple medical facility, scheduling appointments, and handling patient inquiries.
Education
High School Diploma -
Perry Hall High School
Baltimore, MD05.2012
Skills
- Quality Patient care
- Excellent clinical capabilities
- Familiar with medical terminology
- Knows infection control protocol
- Catheter Care
- Professional Bedside Manner
- Feeding assistance specialist
- Blood Glucose Monitoring
- Medical Equipment Operation
- Medical Laboratory Procedures
- Data Collection
- Vital signs monitoring
- Emergency Response
- Basic nursing care
- Customer relations skills
- Documentation skills
Timeline
Scheduling Specialist
MedStar Call Center
03.2024 - 02.2026
Patient Care Technician
MedStar Franklin Square Medical Center
10.2022 - 03.2024
Certified Nursing Assistant
Baltimore Ambulatory Center
09.2017 - 08.2020
Medical Office Secretary/ Certified Nursing Assistant
Sanchez pediatrics
01.2015 - 06.2017
Medical Secretary
Wave of life
08.2014 - 01.2015
High School Diploma -
Perry Hall High School