SAMALIE NDAWULA
Bedford
Summary
Dynamic customer service professional with a proven track record at Target, excelling in transaction processing and customer relationship management. Adept at resolving issues and promoting products, I leverage active listening and effective communication to enhance customer satisfaction. Committed to exceeding goals, I consistently deliver exceptional support and foster strong customer connections.
Overview
5
5
years of professional experience
Work History
Associate Customer Service Representative
Target
Fort Worth
01.2017 - 01.2020
- Verified customer identities for security purposes prior to processing transactions.
- Excelled in exceeding daily credit card application goals.
- Followed up with customers after resolution of their issue was completed.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Offered resolutions to de-escalate calls and solve customer issues.
- Performed outbound calling campaigns to promote new products or services.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Customer Service Representative
Walmart
Hurst
01.2015 - 01.2017
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted available products and services to customers during service, account management and order calls.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Bachelor of Science - Counselling Psychology
Texas Woman's University
Denton, TX12-2019
Skills
- Customer service
- Transaction processing
- Data entry
- Product knowledge
- Outbound calling
- Customer relationship management
- Active listening
- Effective communication
- Sales promotion
- Call center operations
Affiliations
- Writing songs and stories
- Leading groups and teams
- Event planning
Timeline
Associate Customer Service Representative
Target
01.2017 - 01.2020
Customer Service Representative
Walmart
01.2015 - 01.2017
Bachelor of Science - Counselling Psychology
Texas Woman's University
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