Majid Hamidi
Tampa,FL
Summary
A multilingual, goal-oriented Professional with over 40 years of experience in customer service, foreign language, cultural and computer software training. I am particularly interested in the role of a Disaster Recovery/Preparedness Associate, where my extensive experience in this field can be put to use. As a Talented Manager, I have developed expert team leadership, planning and organizational skills, equipping employees to handle daily functions and meet customer needs independently. I am a diligent trainer and mentor with exceptional management abilities and a results-driven approach.
Overview
41
41
years of professional experience
Work History
Manager
World Bank Currency Service
01.2022 - 02.2024
- Manage daily operations of the currency exchange office, including staff supervision, transaction oversight, and customer service
- Implement and maintain compliance with financial regulations and anti-money laundering (AML) policies
- Develop and execute strategies to optimize currency exchange processes and increase profitability
- Led a team of 10 employees, providing training, performance evaluations, and professional development opportunities.
Assistant Manager/Sales Associate
Travelex Currency Services
03.2011 - 01.2021
- Managed a high volume of business, handling over 50 transactions daily, while providing personalized, friendly, and world-class customer service in person and via telephone
- Sustained high proficiency and ongoing learning in specific trading systems while ensuring the maximum efficiency of trading applications was promoted
- Ensured foreign exchange trade capture activities were performed according to the business plan and objectives
- Trained several new associates according to the company standard guidelines, policies, and procedures during my career.
Sales Associate
Talie Jewelry Store
05.2011 - 03.2014
- Performed business by approaching potential clients, offering advice, and helping hesitant customers to decide, closing sales, and reporting to upper management
- Handled different payments, including cash and credit cards, while ensuring the correctness and authenticity of documentation
- Sales data/information entry daily and produce weekly and monthly sales reports.
Training Associate
Worldwide Solutions
03.1992 - 06.2010
- Coordinated and scheduled training courses, audiovisual equipment, and other training aids for government and individual organization officials in developing countries, contributing to the global development efforts in liaison with the World Bank in Washington DC metropolitan areas and overseas
- Meticulously identified, oriented, and scheduled contract trainers; conducted thorough needs assessment; developed comprehensive course objectives and evaluation; drafted and reviewed detailed training plans with the supervisor before implementation
- Actively applied adult learning theories, group processes, and training methods to effectively instruct adult groups and individuals
- Obtained required software and installed the training materials onto computers
- Presented training/instruction to both groups and individuals and evaluated training effectiveness
- Oversees maintenance of training records and resource library.
Bartender
Sheraton Hotel
03.1985 - 02.1992
- Demonstrated a strong ability to control costs and plan effectively, consistently meeting revenue targets and aligning with the business plan.
- Successfully managed high customer volumes during special events, nights, and weekends, demonstrating the ability to thrive in fast-paced environments.
- Exercised utmost responsibility in cash handling duties, ensuring accurate accounting at the end of each shift and maintaining the highest level of trust.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Construction Site Supervisor
Mashhad Construction Company
09.1982 - 12.1984
- Supervised construction site
- Responsible for scheduling and controlling the workforce's attendance and ensuring the efficient completion of workers' tasks and responsibilities.
- Managed subcontractor personnel activity and team resources to meet all project requirements.
- Communicated daily with vendors to keep the project fully operational.
Education
Associate of Arts - Information Technology
Worldwide Solutions
Reston, VA05.1999
Associate of Arts - Business Management
Northern Virginia Community College
Reston, VA01.1987
Electrical and Construction Engineering -
Polytechnic School
Mashhad, IR01.1980
Skills
- Strong attention to details
- Exceptional emotional intelligence and cultural sensitivity skills
- Clear communication skills
- Remarkable creativity, persuasion, and problem-solving skills
- Highly dedicated and efficient team player, especially in a multicultural environment
- High-quality customer service experience
- Goal-oriented severe and able to achieve goals/accomplish tasks in the most efficient and within the shortest time
- Skillful in interpreting and translating
- Professionally trained in hospitality and customer relations industries
- Superior computer knowledge and familiarity with popular software applications
- Team Leadership
- Time Management
Languages
Persian
Native or Bilingual
Dari
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
World Bank Currency Service
01.2022 - 02.2024
Sales Associate
Talie Jewelry Store
05.2011 - 03.2014
Assistant Manager/Sales Associate
Travelex Currency Services
03.2011 - 01.2021
Training Associate
Worldwide Solutions
03.1992 - 06.2010
Bartender
Sheraton Hotel
03.1985 - 02.1992
Construction Site Supervisor
Mashhad Construction Company
09.1982 - 12.1984
Associate of Arts - Information Technology
Worldwide Solutions
Associate of Arts - Business Management
Northern Virginia Community College
Electrical and Construction Engineering -
Polytechnic School
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