Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Saman Saiyed

Chantilly,Virginia

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

1
1
year of professional experience

Work History

Passenger Service Agent

Dnata
08.2022 - 05.2023
  • Enhanced customer satisfaction by providing efficient check-in and boarding services.
  • Streamlined baggage handling for improved passenger experience and reduced wait times.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
  • Maintained accurate records of flight information to provide timely updates to passengers.
  • Collaborated with airline personnel to facilitate seamless coordination between departments.
  • Provided exceptional customer service, addressing passenger concerns promptly and professionally.
  • Supported colleagues in managing challenging situations, fostering teamwork and collaboration.

Education

High School Diploma -

Chantilly High School
Chantilly
06.2021

Skills

  • Empathy and Patience
  • Computer savvy
  • Outstanding communication skills
  • Written communication skills

Languages

English
Full Professional
Italian
Elementary

Timeline

Passenger Service Agent

Dnata
08.2022 - 05.2023

High School Diploma -

Chantilly High School

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Saman Saiyed