Samanda Moreno
Edinburg,TX
Summary
Experienced Customer Service Representative at Spectrum (Charter Communication LLC) with a track record of maintaining positive customer relationships and efficiently processing orders. Skilled in addressing inquiries, complaints, and documenting account records. Also, a former Assistant Manager at La Michoacana Meat Market, overseeing day-to-day operations, supervising staff, and implementing data-driven improvements. Ready to apply leadership and customer service skills to a lead role at Charter Communications.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Charter Communications, Spectrum
10.2021 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
Assistant Manager
La Michoacana Meat Market
07.2018 - 09.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Associate of Arts - Communications
South Texas College
Mcallen, TX06.2024
High School Diploma -
Edinburg High School
Edinburg, TX06.2017
Skills
Leadership Skills
Communication Skills
Technical Proficiency
Time Management and Organization
Adaptability
Quality Assurance
Compliance and Regulations
Customer Feedback and Surveys
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Call Center Representative
Charter Communications, Spectrum
10.2021 - Current
Assistant Manager
La Michoacana Meat Market
07.2018 - 09.2021
Associate of Arts - Communications
South Texas College
High School Diploma -
Edinburg High School
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