
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
• Built and maintained strong client relationships by providing personalized banking solutions and
financial guidance.
• Opened and serviced consumer and business accounts including checking, savings, CD and
credit products.
• Processed account transactions including deposits, withdrawals, transfers, and payments with
ensuring accuracy and compliance.
• Maintained compliance with banking regulations, security policies and internal procedures.
• Conducted outbound calls and follow-ups to deepen client relationships and generate new
business.
• Supported branch operations including cash handling, balancing, and operational audits when
required.
• Oversaw branch pending file management, reviewing account opening packets to ensure accuracy, and timely completion.
• Provide ethical, objective and holistic financial planning advice to clients.
• Participate in firm-sponsored events.
• Respond to clients within one business day and assist in making online appointments.
• Working with the various departments including retirement and financial planning.
• Remaining current on events that impact financial planning .