Samanta Dixon
Pittsburgh,PA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Driven Customer Service Supervisor offers over 10 years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
Doubletree By Hilton Hotel
Pittsburgh, PA
02.2015 - Current
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Developed policies and procedures related to customer service operations.
- Developed and implemented strategies for providing excellent customer service experience.
- Led team engagement to assist cross-functional departments and achieve goals.
- Conducted training and offered staff development opportunities to decrease process lags.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Customer Service Representative
Profession Axxess
Montego Bay, Jamaica
01.2010 - 08.2013
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Collected deposits or payments and arranged for billing.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
High School Diploma -
Mount Alvernia High School
Montego Bay Jamaica08-2005
Skills
- Call Monitoring
- Project Management
- Service Delivery Optimization
- Account Management
- Quality Assurance
- Complaint Resolution
- Workflow Management
- Talent Development
- Schedule Coordination
Timeline
Customer Service Manager
Doubletree By Hilton Hotel
02.2015 - Current
Customer Service Representative
Profession Axxess
01.2010 - 08.2013
High School Diploma -
Mount Alvernia High School
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