Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samanta Nocetti

Greater Houston Area,,TX

Summary

Experienced professional with a versatile background in customer service, team leadership, and hospitality operations. Skilled in managing multiple tasks, overcoming challenges, and consistently providing exceptional customer satisfaction. Fluent in both English and Spanish, actively seeking employment with a company that offers opportunities for professional and personal growth.

Overview

10
10
years of professional experience

Work History

Training Director (Promotion)

Chic-Fil-A
01.2023 - 08.2024
  • Developed comprehensive training plans aligned with business objectives, conducted regular meetings with supervisors and team leaders for feedback and training updates, provided hands-on training and individual coaching to team members, conducted evaluations and implemented improvement strategies.
  • Championed a culture of continuous learning within the organization by promoting the importance of professional growth at all levels of staff hierarchy.

Kitchen Director (Promotion)

Chic-Fil-A
03.2022 - 12.2022
  • Managed truck ordering, end-of-month inventory, scheduling, and budget management utilizing Oracle B, prepared incident reports with Sedgwick when necessary, oversaw machine maintenance and ensured cleanliness and sanitation standards, managed produce ordering and conducted quality control assessments such as QIV visits and EcoSure.
  • Developed comprehensive training programs for new hires, ensuring consistent quality across all kitchen staff members.

Supervisor (Promotion)

Chic-Fil-A
01.2021 - 03.2022
  • Provided leadership and guidance to team leaders and team members to ensure operational efficiency and customer satisfaction.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Team Leader (Promotion)

Chic-Fil-A
01.2020 - 01.2021
  • Promoted from Team Member
  • Managed team performance, ensured food availability, and maintained cleanliness in the kitchen.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Team Member (Front)

Chic-Fil-A
03.2019 - 12.2019
  • Provided exceptional customer service by taking orders, preparing drinks, handling cash transactions, and maintaining cleanliness.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.

Front Desk Assistant

Comfort Suites Hotel
01.2018 - 02.2019
  • Checked in customers, managed reservations, and assisted with room rentals and meeting room bookings, handled customer inquiries, charge backs from banks, monitored housekeeping activities, and coordinated maintenance requests.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
  • Assisted management in maintaining room inventory and coordinating reservations to maximize occupancy rates.

Hostess

Agave Rio
07.2016 - 11.2017
  • Greeted customers, managed seating arrangements, and provided assistance throughout the dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Cashier

Alameda Meat Market
02.2015 - 06.2016
  • Processed customer orders, managed inventory, maintained cleanliness, handled money transactions, and collaborated with management for financial tasks.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.

Education

Royal High School
Brookshire, TX

Skills

  • Strong leadership and team management abilities
  • Customer service skills
  • Ability to thrive in a fast-paced environment
  • Bilingual in English and Spanish
  • Proficient in Computer Skills
  • Problem solving
  • Decision-making
  • Adaptability
  • Organization
  • Critical thinking
  • Emotional Intelligence
  • Attention to detail

Timeline

Training Director (Promotion)

Chic-Fil-A
01.2023 - 08.2024

Kitchen Director (Promotion)

Chic-Fil-A
03.2022 - 12.2022

Supervisor (Promotion)

Chic-Fil-A
01.2021 - 03.2022

Team Leader (Promotion)

Chic-Fil-A
01.2020 - 01.2021

Team Member (Front)

Chic-Fil-A
03.2019 - 12.2019

Front Desk Assistant

Comfort Suites Hotel
01.2018 - 02.2019

Hostess

Agave Rio
07.2016 - 11.2017

Cashier

Alameda Meat Market
02.2015 - 06.2016

Royal High School

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Samanta Nocetti