Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SAMANTHA ACEVEDO

Jersey City,New Jersey

Summary

Relationship development Issue resolution Budgets Problem resolution Team supervision POS terminals proficiency Personnel development Customer service Product inventories Order placement Team management Shrink minimization Organization Business operations

Overview

13
13
years of professional experience

Work History

Shift Supervisor

Starbucks
04.2017 - Current
  • Implemented security, safety, and loss prevention strategies during shifts
  • Identified and targeted areas in need of improvement through close monitoring and tracking of daily operations
  • Used standardized procedures to efficiently manage accurate money transfers and protect transactions
  • By maintaining close relationships with customers, I was able to increase customer satisfaction and grow my business
  • Reduced resource and time waste by directly addressing employee or production issues and implementing timely solutions.

Assistant Manager

ACME Markets
01.2016 - 09.2018
  • Overlook the PNL, Exceeded sales targets and met business objectives by motivating employees and promoting targeted products
  • Worked with the team to improve efficiency on various projects
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests
  • Am in charge of office administration and payroll
  • Communicated with managers from other departments to maintain transparency
  • Keep track of all transactions on a daily basis and generate invoices and reports for the manager.

Floral Manager

ACME Markets
12.2011 - 09.2018
  • Maintained a thorough understanding of the needs, characteristics, and varieties of flowers and greenery used in the shop to inform arrangement decisions and provide information to customers
  • Used appropriate materials to package items like [Product] and [Product] to prevent damage during shipping
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date
  • Taught customers about plants and flowers, including how to properly care for their purchases.

Education

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Union City High School
Union City, NJ

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High School
01.2011

Skills

  • Shift reporting
  • Safety reviews
  • Customer-Oriented
  • Attendance oversight
  • Labor and food cost control
  • Conflict resolution techniques
  • Staff Development

Languages

Spanish
Limited Working
English
Full Professional

Timeline

Shift Supervisor

Starbucks
04.2017 - Current

Assistant Manager

ACME Markets
01.2016 - 09.2018

Floral Manager

ACME Markets
12.2011 - 09.2018

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Union City High School

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High School

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SAMANTHA ACEVEDO