Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Aiello

Austin

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. With over 6 years of service industry experience and 3 years in retail customer service with management experience in both.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

Culinary Dropout
10.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Server

Perrys Steakhouse & Grille
05.2021 - 10.2022
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server/ Bartender/Manager

Lucys Fried Chicken
06.2019 - 05.2021
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed strategy to increase sales and drive profits.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Served high customer volumes during special events, nights and weekends.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

Server/Guest Relations Supervisor

Oasis On Lake Travis
06.2017 - 05.2019
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Oversaw regulated greeting and internal processing of guests upon arrival.
  • Enhanced response and resolution systems to meet changing demands.
  • Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Maintained excellent attendance record, consistently arriving to work on time.

Key Holder Supervisor

Platos Closet
06.2014 - 05.2017
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained and mentored new employees.
  • Counted out cash drawers and balanced totals.
  • Opened inventory boxes and restocked shelves.
  • Completed store opening and closing procedures.
  • Trained team members in successful strategies to meet operational and sales targets.

Education

High School Diploma -

Cedar Ridge High School
Round Rock, TX
06-2016

Skills

  • Point of sale operation
  • Strategic planning
  • Creative merchandising
  • Dependable and reliable
  • Strong multi-tasking
  • Guest accommodations
  • Workflow planning
  • Dining Customer Service
  • Adaptable and Flexible

Certification

TABC

Food Handlers

Timeline

Server

Culinary Dropout
10.2022 - Current

Server

Perrys Steakhouse & Grille
05.2021 - 10.2022

Server/ Bartender/Manager

Lucys Fried Chicken
06.2019 - 05.2021

Server/Guest Relations Supervisor

Oasis On Lake Travis
06.2017 - 05.2019

Key Holder Supervisor

Platos Closet
06.2014 - 05.2017

High School Diploma -

Cedar Ridge High School

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Samantha Aiello