Samantha Alexander
Travelers Rest,South Carolina
Summary
Dynamic Shift Supervisor at Spinx Convenience Stores with a proven track record in cash handling and employee training. Enhanced customer satisfaction through effective problem-solving and conflict resolution. Skilled in team supervision and maintaining workplace safety, consistently achieving operational excellence and fostering a positive work environment.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Spinx Convenience Stores
08.2019 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Education
High School Diploma -
06-2013
Skills
- Cash handling
- Employee training
- Workplace safety
- Team supervision
- Problem-solving
- Conflict resolution
- Professional appearance
- POS system operation
- Equipment troubleshooting
- Shift leadership
Timeline
Shift Supervisor - Spinx Convenience Stores
08.2019 - Current
Castle Rock High School - High School Diploma,
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