Samantha Alexander
North Miami
Summary
Friendly and dedicated employee helping promote sales through positive customer engagement. Pursuing a position in an established organization where attentiveness and enthusiasm are highly sought. Easy to work/get along with and quick to learn. Always willing to grow in areas needed to help the company.
Energized professional promoting many years of expertise performing successfully in busy settings while assisting customers.
Overview
18
18
years of professional experience
Work History
Prepared Foods Team Member
Whole Foods
North Miami
11.2018 - Current
- Prepared high-quality prepared foods following Whole Foods' standards.
- Guided customers in food selections and addressed dietary needs to enhance their shopping experience
- Collaborated with team members to ensure efficient food production.
- Provided excellent customer service by addressing customers' inquiries promptly and professionally.
- Monitored freshness and expiration dates of prepared foods to ensure quality and safety standards
- Ensured all prepared foods met company's quality standards and guidelines.
- Coordinated with team members during peak periods to maintain smooth food production and service
Patent Agent
PATENT USA
North Miami
06.2017 - 09.2018
- Conducted patent searches to identify prior art and assess patentability.
- Drafted and reviewed patent applications for compliance with legal standards.
- Collaborated with inventors to gather technical information and support claims.
- Analyzed complex technologies to develop effective patent strategies.
- Provided guidance on intellectual property rights and patent law issues.
- Assisted clients in navigating the patent application process efficiently.
- Reviewed invention disclosures to identify patentable subject matter.
- Drafted patent applications for clients in a variety of fields.
- Displayed superior confidentiality in mail, telephone and in-person communications.
Funding Specialist
Frog Funding
North Miami
03.2014 - 06.2016
- Analyzed funding applications to determine eligibility and compliance with requirements.
- Coordinated with clients to gather necessary documentation for funding requests.
- Reviewed financial statements to assess borrower creditworthiness and risk factors.
- Developed funding proposals tailored to clients' specific needs and goals.
- Assisted in creating marketing materials to promote Frog Funding services to potential clients.
- Analyzed financial statements, tax returns, credit histories, debt obligations, collateral values, and other information relevant to loan requests.
- Developed procedures for tracking customer accounts throughout the entire lending process.
- Maintained records and documentation related to all loan agreements and transactions.
- Provided guidance to customers on the availability and terms of various funding sources.
- Prepared financial reports detailing the status of loans, credit analysis and other related activities.
- Managed customer relationships by providing regular updates on progress toward obtaining desired funding outcomes.
- Conducted detailed research into potential funding opportunities for clients.
- Created presentations outlining proposed projects or initiatives for senior management review.
- Filed and maintained loan records.
- Interviewed loan applicants to obtain personal and financial data and assist in completing applications.
- Presented loan and repayment schedules to customers.
Travel Agent
BOOK VIP
North Miami
02.2012 - 08.2015
- Assisted clients in planning and booking customized travel itineraries.
- Researched destinations and accommodations to meet client preferences.
- Handled customer inquiries and resolved issues efficiently and professionally.
- Provided expert advice on travel regulations, visa requirements, and safety guidelines.
- Maintained accurate records of bookings and client interactions in the system.
- Developed strong relationships with repeat clients through personalized service.
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Processed payments from clients via cash or credit cards.
- Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators to secure discounted rates for customers.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Created marketing materials showcasing vacation packages available for sale through the agency.
- Suggested additional services such as car rentals or activities that would enhance a customer's trip.
- Assisted customers in selecting the best possible package with the least expense.
- Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
- Conducted research on new destinations and attractions which may be attractive to potential travelers.
- Planned special events such as honeymoons or destination weddings.
- Fostered a positive and collaborative work environment, sharing travel tips and insights with colleagues.
- Negotiated competitive rates with travel suppliers to ensure the best deals for clients.
Assistant Manager
Family Dollar
North Miami
01.2012 - 05.2014
- Assisted daily operations and maintained store organization and cleanliness.
- Trained new employees on store policies and customer service standards.
- Managed inventory levels and coordinated stock replenishment activities.
- Implemented promotional displays to enhance product visibility and sales.
- Oversaw cash handling procedures and ensured accurate till reconciliation.
- Resolved customer inquiries and complaints with a focus on satisfaction.
- Collaborated with team members to improve workflow efficiency and teamwork.
- Monitored compliance with safety regulations and company policies consistently.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Established processes for monitoring customer satisfaction levels.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Proposed or approved modifications to project plans.
Assistant Manager
Payless
North Miami
03.2009 - 04.2012
- Assisted daily operations and maintained store organization and cleanliness.
- Trained new employees on store policies and customer service standards.
- Managed inventory levels and coordinated stock replenishment activities.
- Implemented promotional displays to enhance product visibility and sales.
- Oversaw cash handling procedures and ensured accurate till reconciliation.
- Collaborated with team members to improve workflow efficiency and teamwork.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Developed a system for tracking inventory and ordering supplies as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
Customer Service Representative
Foot Action USA
North Miami
02.2008 - 01.2009
- Assisted customers with product inquiries and purchase decisions.
- Processed transactions efficiently using point-of-sale systems.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained store appearance by organizing merchandise displays and stock.
- Educated customers on promotions and loyalty programs available in-store.
- Collaborated with team members to enhance customer service strategies.
- Managed inventory levels through regular stock checks and replenishment orders.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Everett High School
Everett, MASkills
Dedicated Sales Associate with expertise in fostering positive customer engagement to drive sales Promoted growth by adapting quickly to dynamic environments and embracing opportunities for personal and professional development Committed to delivering exceptional service and contributing to organizational success
Dedicated Sales Associate with expertise in fostering positive customer engagement to drive sales Promoted growth by adapting quickly to dynamic environments and embracing opportunities for personal and professional development Committed to delivering exceptional service and contributing to organizational success
Affiliations
- Loves to make Music
- Loves to listen to music especially old school Hiphop, R and B, Neo soul, Jazz and motown.
- Loves to draw and paint.
- Loves Basketball.
- Loves to spend time with family.
- Loves to laugh.
Timeline
Prepared Foods Team Member
Whole Foods
11.2018 - Current
Patent Agent
PATENT USA
06.2017 - 09.2018
Funding Specialist
Frog Funding
03.2014 - 06.2016
Travel Agent
BOOK VIP
02.2012 - 08.2015
Assistant Manager
Family Dollar
01.2012 - 05.2014
Assistant Manager
Payless
03.2009 - 04.2012
Customer Service Representative
Foot Action USA
02.2008 - 01.2009
Everett High School